The times I've had to use their customer service, it was good, but there was something not right about my last one. This was for the safety upgrade on my P320 circa late 2017 or early '18. They would ship it back to me at my home address, but I'm not at home during the day to receive and sign for packages. Here is where it got weird. They would not ship to my workplace (where I normally get packages), nor an authorized FedEx shipping/receiving center. So I had them ship it to my FFL, and paid the FFL a transfer fee plus background check to get my own gun back. (I didn't mind giving the FFL $25; the check is what raised my eyebrow.) I know of no law requiring this. Cajun Gun Works had no problem sending my gun to my workplace.

quote:

Originally posted by HRK:

MPX the Sliding Brace was fubared, wouldn't retract, the ball and button function was bad.

Huh. My MPX stock does the same thing. Good to know it's not just me.

I've only called CS like twice, and they were helpful, even dealing with esoteric questions like suppressor crush washers.

I have to say my last issue with my 365 front sight and Sig CS went well. The front sight vial broke and had to have it replaced. I called Sig and they said it would be 3-4 weeks prior to getting it back once it was in. The rep. told me realistically it would be about a week and it was. This was early covid times/delays.

Prior to that I had a problem with a S&W pistol. I had to send it back twice as they never fixed the problem to begin with, the first time it went in. They also compensated me with some S&W swag which was nice but it would have been nicer to have my gun fixed initially. This was prior to all of the covid stuff.

With everything going on now, covid related or whatever, there are delays everywhere unfortunately. Don't get me started on the USPS delays.

I dealt with Sig CS last year and everything was great. Failure to extract on my P320 started again, called back and not so good this time. I ordered new parts from MGW and replaced the extractor and assembly myself.

FINAL REPORT....well I took everyone’s great advice, cooled down,waited until today and called Sig customer service. First call, the rep basically after hearing of my P365 issue basically said everything is normal, live with my issue, and blew me off. I was upset, but thought about it and decided to call again. Second rep listened, asked questions already knew my email address and asked for pictures. Within an hour he responded with a more than satisfactory solution. I guess, there are different levels of customer service...some listen, want to help, others, basically are not much good. If you feel you need help from Sig, call again and again until you get someone to listen.

Brian87, what was the issue with your pistol and which model is it?

Enquiring minds want to know...

Gouges on the back of P365 magazines, poorly finished.

quote:

Originally posted by Brian87:
FINAL REPORT....well I took everyone’s great advice, cooled down,waited until today and called Sig customer service. First call, the rep basically after hearing of my P365 issue basically said everything is normal, live with my issue, and blew me off. I was upset, but thought about it and decided to call again. Second rep listened, asked questions already knew my email address and asked for pictures. Within an hour he responded with a more than satisfactory solution. I guess, there are different levels of customer service...some listen, want to help, others, basically are not much good. If you feel you need help from Sig, call again and again until you get someone to listen.

While the issue was eventually resolve to your satisfaction. I would still call it POOR Customer Service. One shouldn't need to call multiple times/days in order for someone to help them on a new product they purchased.

I've never had an issue with Sig customer service.
Each time I've called or emailed, someone has always helped.

I purchased a Romeo1 1x30mm from Glock Store and the MTAC wasn't working (wouldn't turn on or off) and they sent me a brand new one within 10 days.

I've been building my own P320s and they've sent me multiple hard to find pieces (takedown safety lever, safety lever, takedown springs, sear assembly pieces, etc). But then again, I've made pretty good contact with a few of their reps and constantly keep contact and chat with them over little stuff to hopefully give them a breath of fresh air

Overall, I've had good experience with their customer service.

Every time I needed service on a new firearm it was taken care of in record time.

I purchased a used P224 9MM that would not eject. I called Sig CS told them the situation and they said "send it in and we'll take care of it, you just pay the shipping". Cost me $50 and the pistol runs like a champ to this day. No problems with Sig CS from me.

Dan wesson and Sig are the only two firearm companies I have never had a CS issue with. While DW is probably the best ive ever interacted with, Sig is only a couple steps behind. Try CS with Kimber or S&W....good grief what a debacle.

I think you've got to give some grace to any company that is in an industry where there is a giant supply chain surge. No company is equiped to handle unprecedented sales volume like we've seen in the firearms and ammo industries. I own a small business that has had a similar surge and I have a a lot more empathy for any business deluged by a massive surge in sales volume. Everyone says it a good problem to have, which it is short term financially, but inevitably you run into customer dissatisfaction do to time delays and also employee burn out.

Hell, I had a 938 where a chunk of the anodizing flakes off behind the mag release button, gun was only 6 months old and sig told me that it was my problem. I sold it rather than pay somebody to refinish it.

I emailed customer service and got an email about 5 days later. I responded to his email and the rep called me last night. He said they are swamped and working late daily to try and get to everyone.

I'm having work done on a 220 and he took my info and card and is sending me a shipping label. 24 hours later I haven't received the label but not sweating it.

out of curiosity whats wrong with it?