I like SIG guns and generally I like the company. However, it does seem there are a number of other manufacturers, S&W for example and Ruger from what someone else mentioned and perhaps HK in some cases, who seem to take better care of their customers. Although I think HK has had many issues in the past.

It seems to me if you have a Lifetime warranty it's not much good if it doesn't cover the life time of the gun. After all it's for manufacturers defects not "bumper to bumper". It makes the "Lifetime" part of the warranty more marketing than reality.

I know that in the past I have not had this issue with SIG. This is a new development.

In the end though if I can change the extractor I'll learn something and have my gun back in working order more quickly. It will be something I did myself which is always good. So, we'll see. In the end it will probably be less time and perhaps less effort then if I had to pack and ship then wait for the gun then pick it up at UPS.

If I have to pay shipping I would actually probably be out more than buying a new extractor. It still galls me though that they will not fix the gun under warranty.

If it is only the extractor--can not you just $5 fed-ups-mail the slide alone back to sig for the repair? must you pay $100+ to ship the entire gun? IMO--they are only fixing ta component of he slide? dmd

I could certainly return just the slide but they want the cost of the extractor and they want the "labor" cost of having one of their gunsmiths perform the work. They would also probably prefer to have to whole gun to test fire it.

I can see them charging for the part and the (10 minutes?) of skilled labor to install it--even the return $5 postage--but they can test it on their own 220 frame--they might even have one handy!! dmd

quote:

you can be the tenth owner of any age ruger, including hundred year old single actions, and they will work on it for free.

That would be difficult since the first Single-Six was produced in 1953. So the oldest possible Ruger single action would be 55 years old. The centerfire Blackhawk wsa introduced in 1955.

When somebody is off by a factor of two or more, I'm obligated to point it out! It's in my teaching contract!

Gregg

tulsamal check guns and ammo nov 08 issue. page 24. here it is. http://www.gunsandammomag.com/cs/Satellite/IMO_GA/Story_C/Triggernometry thats the way i still read it, but im no expert. point is you can send them anything they even upgrade you to the transfer bar design. ruger calls it a design and rebuild program. no charge to the customer. sig should look at this great service and take note. sorry if guns and ammo confused me on time frame.

I'd also recommend replacing it yourself.

Also I'm not aware of many products anymore (non-firearms included) that still come with a "transferable" lifetime warranty. Almost all lifetime warranties I know of, only apply to the original buyer.

I feel your pain, but you got the warranty it came with, none. Your thread title is misleading at best, since the gun is not covered under warranty and they did offer to fix it for a price. Also, S&W's warranty is only for the original purchaser. I found that out when they charged me my to fix my 629-1.

From S&W: LINK

"1. Lifetime Service Policy


We will repair any defect in material or workmanship without charge to the original purchaser for as long as you own the handgun."

On the other hand, under warranty, they did a fine job rebarreling the Model 29 I purchased new. Didn't cost me a dime.

Well, I've been mulling over what to do. MaSigchist was very good to offer assistance. I looked at the Armorer DVD and it didn't seem that it dealt with the P220 extractor but I just perused it.

Finally today I called SIG again. This time they didn't ask how long I had had it or whether it was bought used. The CS rep said "he was almost certain they would do it under warranty". He also indicated that while the gunsmiths had some internal extractors SIG didn't have any "in the warehouse" which meant I could not order from SIG. I do believe TGS does have some.

So, I just decided I'd send it in and take my chances they would do it under warranty. If they do it will only cost me the shipping to Exeter which, from here, is only $35 FedEx overnight.

We'll see what happens. Thanks for the comments, advise and offers of help. Perhaps SIG will come through after all.

I noticed while on the TGS WEB site that the extractor of many carbon steel slide SIGs has been discontinued and will not be available once supplies are gone. I would hope SIG has a stock they could use for repair.

It would suck to have the extractor on a perfectly good P225, P226 or P228 break and not be able to replace it. The gun becomes an interesting paperweight at that point.

In the networking hardware game companies will "sunset" equipment meaning it will not be made anymore but will be repaired and supported. However, there does come a day when the repair and support are no longer available and you are on your own. You can still get parts that are in the pipe so to speak floating around out there but those dry up eventually. At least with that equipment they tell you when the "end of life" is and you know when you will be high and dry.

I would be very disappointed with Sig. Their Customer Service and support has really slipped in recent years. Another reason to NOT buy any of their current products. As far as Customer Service goes, they are FAR behind S&W, Colt, Springfield, Glock, and other major manufacturers.

Sigwolf:

If you dont decide to try to fix it yourself send me an email and we will see what we can do to help. Im pretty sure we can do it for a lot less than $150 or you could combine it with other action work for just the parts cost (free installation). We will make sure that your new extractor is properly tensioned and that the gun runs properly...

Email address is below

quote:

Originally posted by clayshooter:
Wouldn't it only be changed with a small screwdriver if it were an external extractor model? If it's an internal extractor model, I believe you need to punch out the pin(s) and remove the block in order to replace the extractor. I could be wrong. I honestly don't remember for sure.

It's a P220ST. No block. The extractor just swings out.

quote:

If you're not comfortable doing it your self send if off to GGI and get it a little buttered up! They did wonders on my 220ST.

I wouldn't give money to someone who is screwing you over. Send it to Bruce and Company instead.

MaSigchist - thanks again for the offer to help me out replacing the extractor. I delayed deciding what to do and finding an extractor.

Rln_21 - I had already sent it back to Sig before you posted your very kind offer. Had it not already been with FedEx I would have jumped at your offer; very kind, very kind! One of my guns will find it's way to GGI one of these days.

You guys and all the responders to this post on reasons I think this is the best, hands down, gun forum, actually internet community, out there, no competition.

Here is the update.

I did call SIG a second time. This time the CS representative did not ask if the gun was used or how long I had had it. We had a nice discussion about a number of things while he took my information and I metaphorically held my breath waiting for the question which never came.

Although SIG did not pay for me to ship the gun to them ($35) they DID fix it under warranty as the CS representative had said they probably would, and paid for return shipping. I received the gun back today and the work is done. No extra goodies in the box as has happened on occasion but that's okay.

Interestingly, SIG did do work on it before giving it a Nitron finish ordered by the original owner. However, I guess his name never came up or someone just choose to ignore it.

So, all in all, I think I came out okay albeit by a little "subterfuge by omission" but the gun is fixed as it should have been the first time I called IMO. I could have done it myself but the extractor would have cost more than the $35 shipping. I believe they were running at $46 from TGS.

This message has been edited. Last edited by: SIGWolf,

bump for update.

bump 2 for update

Ah, the dreaded extractor thread bump fest.

Who did that last time? lol

quote:

Subject to the foregoing, this limited warranty confers the right to have the covered firearm or its parts repaired, adjusted or replaced exclusively upon the original purchaser, which right is not transferable to any other person. No implied warranties of any kind are made herein and this warranty does not apply to any accessory items attached or appurtenant to the firearm.

It sounds like SIG went above and beyond. They clearly state the warrenty is for the original purchaser and isn't tranferable. The same as S&W and others.

quote:

They clearly state the warrenty is for the original purchaser and isn't tranferable. The same as S&W and others.

Simply not true. I have had warranty work performed by S&W after clearly telling them I purchased the gun 2nd hand. They have one of the best Customer Services in the business.

We have had them turn down warrenty work when it wasn't the original owner. I've had members of our club pay when S&W wouldn't cover the repairs. So that isn't true in every case.

Older models seem to be repaired regardless. Possibly newer models are not. In any case, they have every right to stay with their policy as it is plainly spelled out.