A couple of years ago my father gave me his Interarms/Walther Licensed PPK/S
Beautiful little pistol, but had terrible issue with safety dropping and hammer following as well as not being able to clear a magazine without it dropping from the frame.
Well, when Walther took over production of the PPK line from S&W, I hazard to ask Walther support, in an email if they would service the pistol.
Service dept asked for the serial number and they agreed to service the pistol?! I then asked, at my cost, would they provide a FedEx label so that I didn't have to pay the next day, overnight Air... to which they agreed... it gets better.
They service the pistol and return it in 3 days at no cost, all covered under warranty and they didnt charge for the shipping.
Indeed, that is tremendous customer service!!!
I will get to the range tomorrow to test the pistol, however I am confident it will be fine as it was dirty from test firing.
If all goes well, I will be a definite Walther proponent.
I was fully prepared to pay for shipping and servicing.
All the best
That’s outstanding service. Warranty work on a gun three manufacturers ago.
(Interarms/Ranger..S&W...now Fort Smith Walther)
Please post how your range trip went down. Very good CS report so far.
Good to hear stories of quality product/customer support!
It was real cold...
Ran 3 magazines of Perfecta, 95 grn FMJ through the PPK/S, fantastic nary a hitch!
Used the two original magazines, one with rest, other without and a MecGar.
To add, I neither asked, nor received the old parts back.
I do however have a safety and a magazine catch from the period that I bought used, but were worn and didn't install.
Here is what was documented as being done...
Gun needs safety and mag-catch replaced
Install & Fit Part(s)Listed
Tested OPS at Range at 100%
Parts Used 5
Service Walther PPK/S - SN ***** $45.00
SH Pistol Shipping and Handling $34.95
C00003 Thumb Safety - Stainless (Must Be Modified By Gunsmith) $29.50
C00005 Extractor Spring $3.95
C00006 Safety Detent $4.58
C00007 Extractor Pin $6.95
C00016 Magazine Catch - Stainless $12.95
Order Subtotal: 0
This company really stands behind its designs
After having been hosed by S&W, Sig, Colt... this is tremendously refreshing.
Huzzah for Walther!This message has been edited. Last edited by: BillyBonesNY,
Terrific experience you had with Walther. Di they offer a reasonable explanation for the malfunction?
Don't. drink & drive, don't even putt.
This is great news to me, as I own an Interarms PPk/S that I have owned since new. Never had a problem, but one never knows!!
No, guess just parts wear, that’s what it looked to me when I inspected the surfaces.
Possible galling between the divot in the safety and the detent.
The pistol had been my fathers edc for close to 30+ years. Recently, he gave it to me and that’s when the issues surfaced.
He hadn’t shot the pistol in years glad he never had to use it.
When I was younger, there was never a problem that I could recall.
Glad to have it up and running, it’s a solid little pistol and is very accurate.
All the best
Congrats on getting the PPK running so well. I know that’s satisfying. I’ve never even shot a PPK, but I’m a huge fan of the PPS Classic and M2, own a couple, and prefer it to my P365 as my go-to carry gun, even though I like the 365 a lot also. There’s just something about the grip size and texture (with Talon rubber) of that M2 that feels perfect in my hand. And I put the +1 spring kit into my 8 rd mag, so now I have 9+1 when I carry, which is a little closer to the 12+1 of the SIG. Love that pistol...
I have a PPSm2 that needed the recall done on the trigger bar. They sent me a FedEx RMA and I had the gun back in 72hours door to door. I have a mid 1980’s ppk/s from my dad that’s always been finicky feeding. Might send it in.
I have been considering other Walther models for a while now, looking for a more modern Walther design this coming year.
That is, if the insanity dies down... no hysteria prices for me.
Unfortunately, that may be a while.
Great to here on the warranty work!
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