Moderators: parabellum
Topic Closed|
Go
|
New
|
Find
|
Notify
|
Tools
|
Member |
A few months ago I bought a Benchmade Skirmish fromh www.newgraham.com
I've put it to a very limited use so far, so it is still bearing its original sharpening. However, just yesterday, after shutting it closed, I found out that the bladed was damaged from the hinge that keeps the two liners apart and in which the screw in the bottom part of the handle is inserted. The part where the damage appeared is exactly against that detail; besides, there is a mark from the blade on the hinge. I can't believe such thing might happen with a knife of a brand that ranks among the top knives' producers and has such a high reputation for quality and reliability! So my question is: how could this happen to a widely advertised special edition knife that cost me almost USD 200?! I am extremely disappointed     |
||
|
Minister of Envy |
Send it back to Benchmade, along with a polite letter. Chances are, they will send to you a new knife.
|
|||
|
|
Member |
+1. I have found BM's customer service 2nd to none...... |
|||
|
|
Member |
I have already sent a mail to Benchmade and they replied: 'For warranty service and/or repair, please send your knife to us, postage paid, at the address below, Attn: Repair. This is a good support, but I live in Europe, and it would be too expensive for me. That is also the reason why I bought such an expensive knife - in hope I would never had to send it for repair.
|
|||
|
|
Minister of Envy |
I suppose it helps to indicate one's location so that when someone replies to a thread you start, they can tke things like that into account.
Given your situation, I would contact the seller (New Graham Knives), and explain the situation, being sure to indicate the shipping cost issue. If I were you, I would find an economical method to ship the knife directly to Benchmade, and in the letter that is enclosed, point out the shipping cost to return the defective knife. What you have is a defect. The edge of the blade should not contact a spacer. |
|||
|
|
Little ray of sunshine  |
It is undoubtedly a defect. I have the same knife. I have many BM knives and only one has had a problem. They fixed it up lickety split. Benchmade will repair it if you can send it to them. I realize you are in Europe, but complaining that BM knives are no good (which isn't true) won't help. They will help you, and unfortunately for you, that will be a little more of a nuisance than if you were here in the states. If I ordered a Lagioule knife and it needed factory service, I would consider getting it to France part of what I took on in buying a French knife.
__________________________ Ohhhhmmmmmmmmmmmmm! |
|||
|
|
Member |
Surely BM would take care of the damage.
For myself, I would just regrind the blade. The defect is, in my eyes minor, nevertheless anoying. I had the same problem with an Gerber Covert and took care of it myself. I´m a big fan of BM, and have a lot of their blades, so I understand your frustration! Maybe you send it to them and ask politely for some sort of compensation (eg some merchandise) for your expenses... btw: Where in Europe do you live? here in Germany we have some very skilles blacksmith´s which can easiely fiy it for you... |
|||
|
Member |
BM is a local company for me so I have the benefit of being able to drive down to the factory if need be.
Do not regrind the blade. Striking on the spacer like that means the blade was improperly fitted or is loose. BM needs to see the knife and they will, in my experience, replace the blade or the entire knife. Just FYI, I have the same knife and need to take it in for repair too. My blade scraps on the side of the frame when closing. I also made a very similar indentation on my blade edge, just now, when I closed the blade 'hard.' It seems the mounting of the blade on this design may not be the most rigid or exact. |
|||
|
|
Member |
So,
I'm from Bulgaria. In the mail a have sent to BM I underlined that I live in Europe, and a courier expenses are too high for me (about $30, I think). I've sent also the pictures with a detailed explanation of the problem. They said: 'send your knife insured with tracking capabilities, be it through the USPS, UPS or another company of your choice and we will repair it.'...  I paid for this knife $170, I paid also for the Graham shipping, I paid also the postage expenses from the USA (because a friend of mine sent the knife to me here in Bulgaria), and I do not want to pay a single cent for this knife anymore. I hope you understand this is a question of principle. Anyway, I have posted this article to get you informed you about the defect - to keep it in mind. I have posted the same in other knifeforums also, and there were comments that this kind of problem is not rare in Skirmish and mini Skirmish. Therefore, it's a design problem for me, not manufacturing Thanks to everyone who answered me and gave me an advice. |
|||
|
|
Little ray of sunshine |
So, you sort of disguised a rant and a bitch session as a question?
Okay, you are unhappy. I would be too, but nothing made by the hand of man is perfect. I don't know why you feel the need to share. You took a small risk in buying a knife you couldn't easily return, and want to complain about it. __________________________ Ohhhhmmmmmmmmmmmmm! |
|||
|
|
Member |
I'm privy to what you posted on Bladeforums. It is a defect, and not a common one. It is not a design issue. Defect is defect, they happen to all man made objects. Call New Graham, see if they can help. I imagine that Benchmade would be willing to cover the costs if it is a defect, but you seem unwilling to work with them, or take advice. --------------------------------- You have the right to remain silent. Please exercise that right! -------------------------------------------------- Tactical is an overused word. It doesn't belong in front of anything! |
|||
|
| Previous Topic | Next Topic | powered by eve community |
 | Please Wait. Your request is being processed... |
|
|||
| Site | SIGforum | ||
| Servlet | eve1da025 | ||
| Version | 1.2.22 build 9062 | ||
| Module | Forums 4.0.3 | ||
| Stylesheet | "Default Style" | ||
| Wordlet Set | "Default Wordlet Set" | ||
Topic Closed© SIGforum 2008