I took my '85 MB TurboDiesel in for "B" service and warranty work and got it back with food particles on the floormats and cigarette butts in the ash tray. (I don't smoke)
After the Dealership general manager viewed the car insides, I got a free "B" service. $350 at that time.
I bought a new '06 HD Road Glide and while the lot boy was bring it around to the dealership front door, he did a burn out, which both the salesman and I witnessed.
My little discussion with the salesman and the lot boy in the dealership owners office resulted in a free $100 gift card.
Like I told them....It's MY vehicle, damn it.
"Gravity. It's a law we can live with". - Sir Isaac Newton.
Not having grown up with cell phones it takes a bit to realize how great a tool the are. Take a photo of your odometer when you drop your car off at a dealer, leave it with a valet, etc.
That photo might prove to be invaluable.
|Not really from Vienna|
I dunno. Still might have those ugly ass wheels on there.
"A noble spirit embiggens the smallest man."
|Hop head |
make a copy of the receipt and store it with the original
|thin skin can't win|
I had a similar event with my M3 at BMW dealer in Plano, TX. They racked up 37 miles after replacing the DVD head unit for nav.
Service writer tried to pass it off as testing. Really?? The manager wasn't as dismissive, especially since it was obvious the mileage was run up AFTER the IN/OUT data had been filled in but before giving it back to me. I noticed when I got in and walked back inside immediately.
In my case, all of that work plus a updated NAV DVD was offered up. While I appreciated that, my bigger concern was not having any way to know how badly they'd run the car (think Ferris Bueller) and I made them run an overrev report to verify there had been no money-shifts on their watch.
If I were you I'd not just let it go.
You only have integrity once. - imprezaguy02
Glad you clarified what you meant by termination!!
Had a Dodge service shop drive my Ram 400 miles and then have the gall to tell me the problem was in my head.
Overheating, which I had an independent shop replace the radiator for. Now it works great.
They told me the radiator was bad from the factory with 70% blockage.
I raised hell, got a no charge and hundreds of dollars in credits for future service, which I would never use because fuck them!
Never take a vehicle to the dealer unless you have no other option/warranty issues.
Mine was under warranty, so I went to them, but damnation it's next to impossible to get them to do the repairs.
|Proud member of |
the vanning collective
Trying to focus on the Mustang so don't feel like putting the money in it.
We'll see how the savings is come spring and a set of coil overs and wheels may be in store.
Life can only be understood backwards; but it must be lived forwards.
|If you see me running |
try to keep up
To me it’s more of the idea that you don’t know how they could have abused it. Tire burn outs, full throttle runs, running full speed through pot holes, power slides etc. I take great care of my vehicles, I log everything done to them including fuel fill ups. Cars are too expensive to have some dealership moron abusing it and I’m not paying them $100 an hour for them to joy ride in it.
Good reason to have a dashcam that's hardwired into your vehicle.
...let him who has no sword sell his robe and buy one. Luke 22:35-36 NAV
"Behold, I send you out as sheep in the midst of wolves; so be shrewd as serpents and innocent as doves." Matthew 10:16 NASV
Somehow, I don't think a Toyota Sienna MINI VAN was doing any of those maneuvers!
|A day late, and |
a dollar short
I would have bought it to the service managers attention, and see what he had to say about it.
NRA Life Member, GOA, MGO Annual Member, Annual member MRPA
just my .02, but I'd be pissed.
I don't care if it was a minivan or a Ferrari. If it was my car and they were using it for any non-service related purpose, I'd raise hell.
It's not a matter of what kind of vehicle, what they did, or anything else. If it was non-service use, they were outside the scope of their "authorized use"; in fact, it's a form of theft.
NRA Endowment Life Member; ISRA Member
“It is amazing how many people think that they can answer an argument by attributing bad motives to those who disagree with them. Using this kind of reasoning, you can believe or not believe anything about anything, without having to bother to deal with facts or logic.” ― Thomas Sowell
I had a Mazda pickup(rebadged Ford Ranger) the dealership was doing warranty work on. Got the truck back with 200 miles and no gas in it! Turns out they drove it to another dealership to get the work done! Needless to say I was compensated with a full tank of gas.
"Clear Eyes. Full Hearts. Can't Lose."
|If you see me running |
try to keep up
I think you’d be surprised at what people do. Sure, an M3 would have been more likely to be abused but just like rental cars, people tend to abuse things that are not theirs.
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