OK I'm going to make this short as it was a bit of a saga. I was researching online for a car GMC Yukon or Cadillac Escalade.

I was researching Certified Pre-Owned only due to wanting a warranty.

I found 2 vehicles, 1 of each model, both GM cars and contacted the Caddy dealer. I did tell her about the GMC Yukon that I had found online as well.

She told me that the Yukon was being shipped to the Caddy Dealer from across town as they were both Autonation Dealers and come in and look at both cars.

I did that and decided to buy the Yukon.
Did the credit check, switch the insurance and was going through the purchase order and saw Dealer Warranty. The car was listed online as Certified Pre-owned. I said I want the CPO warranty paperwork.

Her response was we didn't offer the car as CPO we are offering it as used with our warranty. I pulled up the listing online which has certified pre-owned all over it.

Turns out only a Chevy or GMC dealer can sell a GMC CPO car. To say it nicely, I completely lost my fucking shit on her. The manager essentially said oh yeah, sorry we cant sell it as CPO only Chevy can who had the car before they had it shipped for me.

I then left and got a call from the manager at Chevy who offered to sell me the car as agreed to the first time. I told them to ship it to Chevy ASAP. I went to dinner and showed up at Chevy about 1.5 hours later. Asked for the manager who apologized etc, then I told him to take the car and shove it up his fanny and every other expletive I could think of in a blind rage.


I then drove 300 miles to a Cadillac dealer across the state and bought an Escalade, which I had to drive back to the Cadillac dealer I had started with to pull up to that sales lady and told her to go F herself and her Yukon.

So buyer beware, with autonation. Just because they have "open inventory" as their lawyer calls it means they will pull the warranty out of the deal if you switch manufacturers/dealers even though both are AN dealers.

I feel a little bit better now.

Was the caddy dealer offering the same GMPP warranty as the CPO?

quote:

I then left and got a call from the manager at Chevy who offered to sell me the car as agreed to the first time. I told them to ship it to Chevy ASAP. I went to dinner and showed up at Chevy about 1.5 hours later. Asked for the manager who apologized etc, then I told him to take the car and shove it up his fanny and every other expletive I could think of in a blind rage.

so they did an about face to get you what you wanted at this point? I am confused because it sounds like they did and then you went all blind ragey on them anyway. I am probably just not following.

Tell us how you really feel.

Seriously, on that point as a certified pre-owned I would have stopped the deal. I don't know if I would have gone to the same lengths as you as far as letting them know you're mad at them.

Closest thing that happened was I was decided to buy a used car, I went to an Infiniti dealer, I liked a demo car they had, but they wanted to sell it to me close to a new car even though it was a model year old. I said for that price, I could go buy a new Lexus. Went to a Lexus dealer, contacted a salesman, told him what I wanted which he didn't have but he'll get it. Called a couple of days to schedule an appointment, the guy hemmed and hawed. I contacted other dealers with what I was looking for and bought the car in short order.

After I bought the car, the Inifiniti and the Lexus salesman called me up to see if I was interested. I let them know they lost a sale as I already bought a new car.

wow, that sounds like you need to relax a bit.
Your anger seem's way over the top. I mean it is a used rig for God's sake. A GM of all things. Geez brother. You need to see somebody or maybe get some

You sure showed them.

Have to agree the response at least to the manager at the Chevy dealer seems over the top, who opts to have a car shipped, goes to dinner for an hour and a half just to go into a business and tell them to F-off.

Then buys a car elsewhere and brings it by to gloat. That makes you the jerk in the deal, so the warranty changed because they moved the point, and AN agreed to your terms, moved it back and you take the Chevy managers head off?

For what, he did what you asked, priced it, transferred it and accommodated your request.

JMO the Chevy manager is due an apology,

quote:

Originally posted by BigSwede:
Was the caddy dealer offering the same GMPP warranty as the CPO?

Im curious to find out as well.

OP actions sound a little over the top.

Your beef is with Autonation CADDY dealer. They cannot sell a CPO car.

But quite honestly, you're a jerk for telling the chevy dealer that agreed to honor the very same deal and price on the Yukon, and you agreed to purchase it and to have them have the vehicle shipped back. It is not the chevy dealers fault for autonation Cadillac dealer misleading you. You simply agreed to buy the vehicle, cost them money to ship it back, and renigged on your word. That is wrong. How is the Chevy dealer responsible for what Autonation Cadillac dealer did to you???? Just because they are owned by the same company, they are run as individual businesses.

What a ridiculous amount of drama. You might want to relax before you have a blow out.

quote:

Originally posted by isthatasiginyourpocket:
You sure showed them.

LOL. Yes, I'm sure they've learned their lesson and will never do that again. All it took was coming up against a shrewd, well spoken car buyer....

quote:

Originally posted by redwood25:

quote:

Originally posted by isthatasiginyourpocket:
You sure showed them.

LOL. Yes, I'm sure they've learned their lesson and will never do that again. All it took was coming up against a shrewd, well spoken car buyer....

This is partially why car dealers act the way they do. Back in 2002 I worked for a Lincoln Mercury dealership for about 6 months. This couple came in looking at the brand new model 2003 Navigator. I got them a very good price on a new model at the time. They agreed to come back on Thursday (my only day off for the entire week) at 11am and take delivery of it. I come in on my only day off and wait.....and wait.....I call them around 11:45am and they tell me they're running late and will be there in 30 minutes or so......I wait till 1pm, I call them, they're at a Lincoln mercury dealer ship an hour away and just bought one.....I asked what the price was...... $50 less!!!!!!!!!!!!!! off of the total price!!!!!!!! They ruined my only day off and jerked me around for over 3 hours to save $50. I would've given them the $50 out of my wallet, had I known!!!!!!!!!!

From the sounds of it a stroke or heart attack is coming soon.

Well, I got a good laugh out of the whole affair.

Seriously, I'm supposed to feel sorry for some manager at a car dealership? Nyet.

quote:

Originally posted by Balzé Halzé:
Well, I got a good laugh out of the whole affair.

Seriously, I'm supposed to feel sorry for some manager at a car dealership? Nyet.

Yes, they're just doing a job and trying to make a living to feed their families just like everyone else.

The blame goes to both parties as to why car buying experiences go the way they go. Customers play as many if not more games, than the salesman and dealership employees play themselves. Put yourself in their shoes. If you were selling your car, would you let every Tom, Dick, and Harry, test drive it, beat on it, try to buy it only to find out they have no credit or have no intentions of buying it in the first place. SPend your time waiting on someone to come back for hours that never shows up. Waste your time and money keeping it detailed, insured, and gas in it? Customers show a ton of disrespect, many of them, totally lie about their intentions, and on and on.

Flew to Florida to find a rust free car for our daughter, the night before, we made a list of our choices, first to last. Next day, the first 3 dealerships did not have the cars they advertised the night before, or anything comparable

Luckily we found a beautiful 2014 Civic Ex with only 13k on it. We have 19K on our 2017 Challenger

Sounds like your CUT might have merit.

quote:

Originally posted by isthatasiginyourpocket:
You sure showed them.

No shit. They tried something, you called them on it, then you rubbed their nose in it.

Grow the fuck up.

I hope you don't carry a gun. You've got problems, dude.

What functioning adult reacts that way after being out nothing but their time? It's not like you bought the car and got it home and realized you were screwed, only to be told you were SOL. You went out of your way to demean, humiliate, and harass people, and then came to the internet to brag about it.

Somethin' ain't right.

quote:

Originally posted by ScorpionBoy:

quote:

I then left and got a call from the manager at Chevy who offered to sell me the car as agreed to the first time. I told them to ship it to Chevy ASAP. I went to dinner and showed up at Chevy about 1.5 hours later. Asked for the manager who apologized etc, then I told him to take the car and shove it up his fanny and every other expletive I could think of in a blind rage.

so they did an about face to get you what you wanted at this point? I am confused because it sounds like they did and then you went all blind ragey on them anyway. I am probably just not following.

The OP lost me at this part of the story. Either he wrote it poorly (e.g. left out the part that the Chevy wasn't there after 1.5 hours) or he wrote it correctly and is a horse's ass.