SIGforum.com    Main Page  Hop To Forum Categories  The Lounge    Winvmx client 32 bit
Page 1 2 
Go
New
Find
Notify
Tools
Reply
  
Winvmx client 32 bit Login/Join 
Patent Pending
Picture of Tonyny
posted
I got this virus/malware on the PC and I can't get rid of it. Machine is a Dell Optiplex running Windows 10.I have a Windows 7 disk. Can I use that and reset the PC? Windows defender cuts out 3/4 of the way through and the machine reboots. Tried Eset and no luck either.Any help appreciated.


*************************************************
NRA Life Member

Capital punishment means never having to say, "You again?"
 
Posts: 4135 | Location: Central Florida | Registered: October 14, 2005Reply With QuoteReport This Post
Member
posted Hide Post
Do you have any restore points you could revert to? Just start typing System Restore in the start menu and it should show up at the top.
 
Posts: 348 | Location: Texas | Registered: October 02, 2007Reply With QuoteReport This Post
Patent Pending
Picture of Tonyny
posted Hide Post
Tried that and it wont let me use it.


*************************************************
NRA Life Member

Capital punishment means never having to say, "You again?"
 
Posts: 4135 | Location: Central Florida | Registered: October 14, 2005Reply With QuoteReport This Post
Member
posted Hide Post
What about a reset? If the previous failed, it may not work either.
Settings > Update & security > Reset this PC
 
Posts: 348 | Location: Texas | Registered: October 02, 2007Reply With QuoteReport This Post
Patent Pending
Picture of Tonyny
posted Hide Post
I/m running Eset online scanner now.....again


*************************************************
NRA Life Member

Capital punishment means never having to say, "You again?"
 
Posts: 4135 | Location: Central Florida | Registered: October 14, 2005Reply With QuoteReport This Post
Get my pies
outta the oven!

Picture of PASig
posted Hide Post
Have you tried running Malwarebytes?


 
Posts: 33608 | Location: Pennsylvania | Registered: November 12, 2007Reply With QuoteReport This Post
Patent Pending
Picture of Tonyny
posted Hide Post
It won't let me


*************************************************
NRA Life Member

Capital punishment means never having to say, "You again?"
 
Posts: 4135 | Location: Central Florida | Registered: October 14, 2005Reply With QuoteReport This Post
Get my pies
outta the oven!

Picture of PASig
posted Hide Post
quote:
Originally posted by Tonyny:
It won't let me


Start up in Safe Mode


 
Posts: 33608 | Location: Pennsylvania | Registered: November 12, 2007Reply With QuoteReport This Post
Patent Pending
Picture of Tonyny
posted Hide Post
Dell tells me to power off than restart and hold
the shift Key to boot in safe mode and that doesn't
work either!

I don't have enough shit going on in my life and I don't need this nonsense on top of it


*************************************************
NRA Life Member

Capital punishment means never having to say, "You again?"
 
Posts: 4135 | Location: Central Florida | Registered: October 14, 2005Reply With QuoteReport This Post
A Grateful American
Picture of sigmonkey
posted Hide Post
Turn it off.

Power on, press and hold the left Shift key and tap the F8 key about 1/2 second interval.

That should get you to the start up options.

Then, if you have the option to do a factory reset, that will be your best bet, since (IIRC) this is a fairly new machine, you likely won't loos much.

If you want, I can call and try walking you through the reset.

I don't recall if the Optiplex has the "Reset to Factory" partition or not.




"the meaning of life, is to give life meaning" Ani Yehudi אני יהודי Le'olam lo shuv לעולם לא שוב!
 
Posts: 43810 | Location: ...... I am thrice divorced, and I live in a van DOWN BY THE RIVER!!! (in Arkansas) | Registered: December 20, 2008Reply With QuoteReport This Post
Patent Pending
Picture of Tonyny
posted Hide Post
Did that and got legacy secure boot off
Bios setup diagnostics change boot mode
Any ideas?


*************************************************
NRA Life Member

Capital punishment means never having to say, "You again?"
 
Posts: 4135 | Location: Central Florida | Registered: October 14, 2005Reply With QuoteReport This Post
Patent Pending
Picture of Tonyny
posted Hide Post
quote:
Originally posted by sigmonkey:
Turn it off.

Power on, press and hold the left Shift key and tap the F8 key about 1/2 second interval.

That should get you to the start up options.

Then, if you have the option to do a factory reset, that will be your best bet, since (IIRC) this is a fairly new machine, you likely won't loos much.

Yes call please

If you want, I can call and try walking you through the reset.

I don't recall if the Optiplex has the "Reset to Factory" partition or not.


*************************************************
NRA Life Member

Capital punishment means never having to say, "You again?"
 
Posts: 4135 | Location: Central Florida | Registered: October 14, 2005Reply With QuoteReport This Post
Patent Pending
Picture of Tonyny
posted Hide Post
Sorry typing on the phone call me please


*************************************************
NRA Life Member

Capital punishment means never having to say, "You again?"
 
Posts: 4135 | Location: Central Florida | Registered: October 14, 2005Reply With QuoteReport This Post
quarter MOA visionary
Picture of smschulz
posted Hide Post
quote:
Originally posted by sigmonkey:
Turn it off.

Power on, press and hold the left Shift key and tap the F8 key about 1/2 second interval.

That should get you to the start up options.



There is no F8 safe mode in Windows 10.

You can get into safe mode directions > HERE
 
Posts: 22858 | Location: Houston, TX | Registered: June 11, 2006Reply With QuoteReport This Post
Patent Pending
Picture of Tonyny
posted Hide Post
Did that and it won't let restart


*************************************************
NRA Life Member

Capital punishment means never having to say, "You again?"
 
Posts: 4135 | Location: Central Florida | Registered: October 14, 2005Reply With QuoteReport This Post
Patent Pending
Picture of Tonyny
posted Hide Post
Phone # is in my profile


*************************************************
NRA Life Member

Capital punishment means never having to say, "You again?"
 
Posts: 4135 | Location: Central Florida | Registered: October 14, 2005Reply With QuoteReport This Post
A Grateful American
Picture of sigmonkey
posted Hide Post
quote:
Originally posted by smschulz:
quote:
Originally posted by sigmonkey:
Turn it off.

Power on, press and hold the left Shift key and tap the F8 key about 1/2 second interval.

That should get you to the start up options.



There is no F8 safe mode in Windows 10.

You can get into safe mode directions > HERE


Thanks. Smile
I don't use 10 in our organization, so I did not realize that.

Tony, I'll give you a call in a bit, I will be on the road and able to call, adn we can see how to get you into the recovery console and see if we can get this fixed.

The W7 CD that you have, is it original to the system and did you upgrade to 10?

You will need the W7 Product Key, either on the Optiplex of a certificate/card.

What model number is the Optiplex?




"the meaning of life, is to give life meaning" Ani Yehudi אני יהודי Le'olam lo shuv לעולם לא שוב!
 
Posts: 43810 | Location: ...... I am thrice divorced, and I live in a van DOWN BY THE RIVER!!! (in Arkansas) | Registered: December 20, 2008Reply With QuoteReport This Post
Patent Pending
Picture of Tonyny
posted Hide Post
Model 7010 and win 7 is not original to this pc


*************************************************
NRA Life Member

Capital punishment means never having to say, "You again?"
 
Posts: 4135 | Location: Central Florida | Registered: October 14, 2005Reply With QuoteReport This Post
quarter MOA visionary
Picture of smschulz
posted Hide Post
Regardless of the OS or boot method ~ I recommend an offline AV scanner.
If the computer is limping along this may be difficult though.

Offline AV Scanners

I've used the Kaspersky and the Microsoft version although I usually will just take the HD out and scan it in another machine, then do any additional repairs then remount in the original machine ~ with Malwarebytes (I think they have one too).
Or if you can install Malwarebytes and run it ~ that should get you going.

In some situations if you don't have the knowledge, experience or additional resources to help you like another machine or software then the average person might be better off to copy off the data and reinstall everything.
Of course restore from a back up is a good idea too.
I never have had to reinstall except the Ransomware and luckily it was an install in early stages with no data and before security was enabled.

I haven't had one single computer that I could not fix with the exception of Ransomeware Encrypted Malware Frown.
Those are pure death and scare the shit out of me.

Good Luck.
 
Posts: 22858 | Location: Houston, TX | Registered: June 11, 2006Reply With QuoteReport This Post
Patent Pending
Picture of Tonyny
posted Hide Post
Nothing is working Frown


*************************************************
NRA Life Member

Capital punishment means never having to say, "You again?"
 
Posts: 4135 | Location: Central Florida | Registered: October 14, 2005Reply With QuoteReport This Post
  Powered by Social Strata Page 1 2  
 

SIGforum.com    Main Page  Hop To Forum Categories  The Lounge    Winvmx client 32 bit

© SIGforum 2024