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Interesting article on developments with emergency calls. LINK:

https://blog.gao.gov/2018/03/1...m_source=govdelivery
 
Posts: 3130 | Location: MS GULF COAST | Registered: January 02, 2015Reply With QuoteReport This Post
His Royal Hiney
Picture of Rey HRH
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Interesting. I wouldn't have thought their technology would be static for so long.



"It did not really matter what we expected from life, but rather what life expected from us. We needed to stop asking about the meaning of life, and instead to think of ourselves as those who were being questioned by life – daily and hourly. Our answer must consist not in talk and meditation, but in right action and in right conduct. Life ultimately means taking the responsibility to find the right answer to its problems and to fulfill the tasks which it constantly sets for each individual." Viktor Frankl, Man's Search for Meaning, 1946.
 
Posts: 14521 | Location: Bay Area, CA | Registered: March 24, 2011Reply With QuoteReport This Post
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Picture of barndg00
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I think it would be immensely helpful if the act of dialing 911 from a smart phone then activated transmission of video from the cameras, continuous transmission of voice, and GPS location from the phone. In cases of active shooters this could provide a great deal of information, as well as calls for domestic violence, traffic accidents and even medical calls - a picture is often a much more useful tool than a simple description. Additionally, if the feeds could be held open even if the caller hangs up that could be useful. Of course the privacy issues would need to be worked out, but if it only began after someone dialed 911, I would think it could be reasonable.
 
Posts: 1733 | Location: NC | Registered: January 01, 2006Reply With QuoteReport This Post
Do No Harm,
Do Know Harm
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If people knew how discombobulated the average 911 system is, they would be baffled.

After working fire/rescue/EMS/LE in 5 different counties since 2000, the most bassakwards tiny hick county did it the best, before it adapted the ‘big city’ ways.

Any improvement would be good.




Knowing what one is talking about is widely admired but not strictly required here.

Although sometimes distracting, there is often a certain entertainment value to this easy standard.
-JALLEN

"All I need is a WAR ON DRUGS reference and I got myself a police thread BINGO." -jljones
 
Posts: 9838 | Location: NC | Registered: August 16, 2005Reply With QuoteReport This Post
sick puppy
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having to call dispatch either emergency or via non-emergency numbers for work a lot, it does suck.

1. I'll call the local City Office and push 1 for police, and they can send an officer out to me or get one to call me. Only when they're open Mon-Thurs 8 to 5.

2. if they're not available, the non-emergency number sends me to the local dispatch - but they sometimes have to transfer me to city dispatch or I'm asked if I can hold. This is because only 2 or 3 of the 10 cities around here have their own dispatch, but not their own number for it and dispatch can get busy, i'm sure.

or 3. If I dial 911, it takes me to another dispatch that answers calls for several departments and sends them on over to that department's officers.

Typically, with options 2 and 3, I can't get a specific officer to call me back through here since these services can't see who is working or anything. they just take my call and forward it to the right PD. I just give a case number and hope the right officer calls me back or that the officer who calls me is somewhat familiar with the case report.

Obviously I don't know everything behind the scenes, but that's just what I gather from my calls. It probably has more to do with various cities and departments using various dispatch call centers and such than the aging system alone. But the tech upgrades may be to blame for some of the agencies using different dispatch systems as well - all about cost and such.


☣Biohazard☣
 
Posts: 6878 | Location: Alpine, Ut | Registered: February 17, 2010Reply With QuoteReport This Post
thin skin can't win
Picture of Georgeair
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Damn; I was hoping for Porsche-porn.



You only have integrity once. - imprezaguy02

 
Posts: 8353 | Location: Madison, MS | Registered: December 10, 2007Reply With QuoteReport This Post
If you're gonna be a
bear, be a Grizzly!
Picture of Todd Huffman
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quote:
Originally posted by chongosuerte:
If people knew how discombobulated the average 911 system is, they would be baffled.

After working fire/rescue/EMS/LE in 5 different counties since 2000, the most bassakwards tiny hick county did it the best, before it adapted the ‘big city’ ways.

Any improvement would be good.


Preach it Brother! I've been dispatching for 11 years now and sometimes even I can't figure out how the damn system works.




Here's to the sunny slopes of long ago.
 
Posts: 2985 | Location: Morganton, NC | Registered: December 31, 2005Reply With QuoteReport This Post
Member
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quote:
Originally posted by Georgeair:
Damn; I was hoping for Porsche-porn.


That's what I thought.
 
Posts: 719 | Location: York Pa. | Registered: January 13, 2009Reply With QuoteReport This Post
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Picture of MG34_Dan
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Actually this is an E911 system. "E" is for enhanced. 911 gets you connected to the designated PSAP (Public Safety Access Point) while E911 does the same connecting plus passes on phone number and pertinent location information. The original E911 information came from the linesmen's files kept by the various local phone companies.

This article says nothing. The challenge of wireless 911 calling is to translate the device's perceived latitude and longitude to a physical premise address, intersection, or well known geographic point (mile post along a highway, a park, a lake, etc.). Once that is determined, the correct PSAP could be identified and the call, or emergency signal, is routed there. The PSAP's established protocol would now handle the RFS (Request for Service).

Various wireless phone service providers report latitude and longitude differently. All report what they think it is, but most are considerably different from one another. A fudge factor set of formulae would need to be created based upon provider as reported to a particular PSAP. Creating these fudge factors is a real bitch to create and takes continual fiddling with. You would be amazed how much off this information is among wireless providers.

I would imagine an "Emergency" button push would be handled similar to a 911 call hang up.


“Elections have consequences, and at the end of the day, I won.”
– Barack Hussein Obama, January 23, 2009
 
Posts: 1796 | Location: Austin Texas USA | Registered: February 03, 2007Reply With QuoteReport This Post
E tan e epi tas
Picture of cslinger
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Me three Frown


"Guns are tools. The only weapon ever created was man."
 
Posts: 3329 | Location: Nashville, TN | Registered: July 25, 2002Reply With QuoteReport This Post
Savor the limelight
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quote:
Originally posted by wbw:
quote:
Originally posted by Georgeair:
Damn; I was hoping for Porsche-porn.


That's what I thought.


Right? What's with the ambiguous, click-bait thread titles?
 
Posts: 3722 | Location: SWFL | Registered: October 10, 2007Reply With QuoteReport This Post
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I had an alarm company tech at the house one day for some maintenance and the tech accidentally caused the system to dial 911 and then hang up. I had two cops at my front door in less than 3 minutes. Being in a low crime area helps I’m sure. I imagine most major cities are overwhelmed with the sheer volume of calls - both legitimate and nonsensical. Technology may not be the answer to an overwhelmed system.
 
Posts: 3204 | Location: Texas | Registered: October 04, 2009Reply With QuoteReport This Post
Eschew Obfuscation
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quote:
Originally posted by Rey HRH:
Interesting. I wouldn't have thought their technology would be static for so long.

Haven't read the article yet, but back in the day I worked for the largest manufacturer of 911 systems in the country. As a lot of the LEOs here know, public safety gets attention when something goes wrong, but most of the time government leaders tend to take public safety -- like 911 -- for granted; and are miserly with funding for anything, especially costly new technology.

In 1999, I was part of the group our management put together to visit and advise governmental entities (cities, counties, etc.) that their antiquated 911 systems were going to crash on Y2K.

Some of these folks were running technology that dated back to the 1950s. Of course, a lot of these cities and counties were rural, but not all of them. In fact one of them was one of the largest cities in the country.

I can still remember the Asst Chief of that City: "Do you mean to tell me that at midnight Dec. 31, the City of Los Xxxxxxx is going to be without a 911 system." Those were some pretty *interesting* meetings. Big Grin


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“It is amazing how many people think that they can answer an argument by attributing bad motives to those who disagree with them. Using this kind of reasoning, you can believe or not believe anything about anything, without having to bother to deal with facts or logic.” ― Thomas Sowell
 
Posts: 4048 | Location: Chicago, IL | Registered: December 17, 2007Reply With QuoteReport This Post
For real?
Picture of Chowser
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quote:
Originally posted by chongosuerte:
If people knew how discombobulated the average 911 system is, they would be baffled.

Any improvement would be good.


Lol. We have a brand new regional center for the last two years. Started with four cities. Room for sixteen. It’s failing. It will just be our city by summer. No one else wants in and one has left. The other two are leaving.

The 9-1-1 Pings are not exact so we get a general idea. Have never gotten a good GPS unless I can call the person back and have them tell me their coordinates off their phone. Usually only works with crashes since they can sit there and talk. We were told people could text in emergencies. Hasn’t happened yet.



Not minority enough!
 
Posts: 5548 | Location: South of Cleveland, OH | Registered: August 09, 2007Reply With QuoteReport This Post
When you fall, I will be there to catch you -With love, the floor
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We would get a lot of calls from people trying to dial the exit code for come Carribean locations. Instead of 011 , they mistakenly dial 911. We didn't care if they stayed on the line. instead they hang up and refuse to pick up the return call requiring officers to be dispatched.


Richard Scalzo
Epping, NH

http://www.bigeastakitarescue.net
 
Posts: 4788 | Location: Epping, NH | Registered: October 16, 2004Reply With QuoteReport This Post
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