quote:

Earlier this morning, we published a protection update that caused connection issues for many of our customers. As a side effect of the web protection blocks, the product also spiked memory usage and possibly caused a crash. We have triaged this issue and pushed a protection update that resolves it.

If the update does not resolve the issue automatically for you, please shut down web protection, check for protection updates, and restart your computer.

The root cause of the issue was a malformed protection update that the client couldn't process correctly. We have pushed upwards of 20,000 of these protection updates routinely. We test every single one before it goes out. We pride ourselves on the safety and accuracy of our detection engines. To say I am heartbroken is an understatement.

quote:

How to resolve/verify that you have the fixed update package:

-Update package version 1.0.3803 or higher contains the fix
-To resolve, simply reboot your machine. In some cases, a second reboot may be needed.
-To verify you have this update, go to Settings -> About -> Update package version: 1.0.3803

quote:

Malwarebytes Had a Busy Weekend Updating its Updates
(January 27 & 29, 2018)
Over the weekend, Malwarebytes pushed out two fixes for a recent update that was causing problems for users. Late last week, Malwarebytes pushed out an update to its Endpoint security products. Users reported that the update was consuming as much as 90 percent of their machines' RAM and CPU. Shortly after those reports emerged, Malwarebytes pushed out another update, but that one caused users' machines to crash on reboot. Malwarebytes released yet another update to fix that problem.