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I have been in love with my Surface Pro 4, but alas, it came down with the screen flicker issue. I hadn't heard about it until it happened to me. The device became unusable unless it was connected to a dock station. Apparently it took a while for MS to acknowledge the problem Frown At any rate I called their customer service today and it took about 10 minutes to get a replacement handled. The downside is I have to use an old fashioned I7 laptop until the replacement arrives.

A very good experience overall.
 
Posts: 7523 | Registered: October 31, 2008Reply With QuoteReport This Post
quarter MOA visionary
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Not to be confused with the Indians who randomly call to let you know your are "virusing" up the world.
Then want to take over your computer for a fee and save it.

Their Partner Portal changed recently and I forgot how to get in ~ very helpful on getting back in.
Always had pretty competent help when I had to supplement my support with their help on some complex issues.

Pleasant change from ATT or Comcast. Eek
 
Posts: 22858 | Location: Houston, TX | Registered: June 11, 2006Reply With QuoteReport This Post
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Bytes, how old was your Surface? I've had mine about 18 months and it's been rock solid for me and no flickering. I'm curious if yours was within the 1 year warranty period as mine is six months out of it.




If you like religion, laws or sausage, then you shouldn't watch them being made.
 
Posts: 3342 | Location: SW Ohio | Registered: April 21, 2010Reply With QuoteReport This Post
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quote:
Originally posted by MrToad:
Bytes, how old was your Surface? I've had mine about 18 months and it's been rock solid for me and no flickering. I'm curious if yours was within the 1 year warranty period as mine is six months out of it.


About 2 years. Just woke up one morning and a screen flicker started happening. From my research it is a rare problem. MS is covering devices out of warranty.
 
Posts: 7523 | Registered: October 31, 2008Reply With QuoteReport This Post
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