Be persistent and save the private numbers of the techs that help you. You may need to spend hours on the phone, but should receive credit for time without the internet. This company has a customer loyalty department with English speaking people who can credit your account and upgrade your service with NO EXTRA charge. Be nice, polite, patient and forceful. It worked for me. You can always mention changing to another provider.
How do you get a hold of the customer loyalty department? I have had AT&T for well over 17 years. I have 3 cell phones, DirectTV, and U-Verse internet.
NRA Patron Life Member
There is no direct number to the Customer Loyalty Department. It is located in Las Vegas or Atlanta, Georgia if I recall correctly. You keep politely escalating your call and issue. Eventually you will get there. You have to be polite but forceful, and you will finally get to someone not reading from a script.
The last problem I had was with being billed incorrectly by Direct TV. They eventually offered to cut my rates if I signed up for a longer period of time. It was well worth it. They also threw it additional services at no cost. Good luck.
So my irrigation lines are all fixed but the water company called and said my bill is like $1000 this month. I’m guessing the cut lines have something to do with it considering my normal bill is $100-120. I have a French drain system so any excess water likely went down the drain. The water company said they should be able to credit the excess bill since it wasn’t my fault.
Use thumb-size bullets to create fist-size holes.
|On the DL|
I am just stubborn enough that I would try to get the water company to bill AT&T for the excess amount, instead of just writing it off.
A mind is a terrible thing.
I found out that if you call the main AT&T number and say “Retention” to any question the automated system asks you then it takes you to the customer loyalty department. No matter the question, just say “Retention.” I found out the next technician was not going to come until 8/27, which would put me without internet for 42 days. I got a technician scheduled to come out now on next Wednesday. I also got my total bill cut in half for the next 12 months, my internet speed will be doubled, and the cost of the faster internet will cost me $20 less than what I pay now after the 12 month discounts end.
NRA Patron Life Member
GOOD. Thanks for posting back with the retention tip. I will put it to good use.
Today in our area:
D'IBERVILLE, MS (WLOX) -
Reports of a gas leak have been made on Auto Mall Parkway in D’Iberville. Witnesses tell us there are a lot of emergency responders in the area.
City Manager Clay Jones says they believe a company laying fiber optic cable struck a 2-inch gas line. But he says it was not a major gas line, but a feeder line. Crews are still working, but expected to be finished soon.
|Unapologetic Old |
Fill it with cement, bolt it down, and put sod over it. Fuck that.
- "This town reminds me of something in the bible."
- "Which part?"
- "The part right before god gets angry"
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