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Nullus Anxietas
Picture of ensigmatic
posted
Clue the first: A "+" sign in the username part of an email address, e.g.: someuser+something@example.com, is perfectly legitimate. It's called a "tagged email address" and it has many advantages.

Clue the second: Forcing customers to change their passwords on a regular basis not only does not improve security, but can seriously weaken it. (And it annoys your customers.)

Refs:
Tagged Email Addresses

Time to rethink mandatory password changes




"America is at that awkward stage. It's too late to work within the system,,,, but too early to shoot the bastards." -- Claire Wolfe
"Whenever somebody uses 'liberal,' when what they really mean is 'leftist,' they immediately lose my attention." -- Me
 
Posts: 14351 | Location: S.E. Michigan | Registered: January 06, 2008Reply With QuoteReport This Post
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Also, Businesses: If you contact with a company off shore for call center help (Tech help) ......try to get people who can speak GOOD English and who know the locations of Hot Spots and who can operate a telephone without disconnecting the customer more than once.

Comcast, are you listening?


*********
"Before I married my wife, I confessed golf was number one in my life and that couldn't change. She agreed and confessed that she was a hooker. I told her no problem, just open your stance a bit and rotate your hand on the grip".
 
Posts: 6243 | Location: Arizona | Registered: August 17, 2008Reply With QuoteReport This Post
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Picture of gasche
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quote:
Originally posted by GWbiker:
Also, Businesses: If you contact with a company off shore for call center help (Tech help) ......try to get people who can speak GOOD English and who know the locations of Hot Spots and who can operate a telephone without disconnecting the customer more than once.

Comcast, are you listening?


Would that be, “who speak English well.” ?
 
Posts: 748 | Location: Western Washington AC | Registered: August 19, 2009Reply With QuoteReport This Post
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posted Hide Post
quote:
Originally posted by gasche:
quote:
Originally posted by GWbiker:
Also, Businesses: If you contact with a company off shore for call center help (Tech help) ......try to get people who can speak GOOD English and who know the locations of Hot Spots and who can operate a telephone without disconnecting the customer more than once.

Comcast, are you listening?


Would that be, “who speak English well.” ?


When dealing with a call center in the Philippines, I'll settle for good English.


*********
"Before I married my wife, I confessed golf was number one in my life and that couldn't change. She agreed and confessed that she was a hooker. I told her no problem, just open your stance a bit and rotate your hand on the grip".
 
Posts: 6243 | Location: Arizona | Registered: August 17, 2008Reply With QuoteReport This Post
Oriental Redneck
Picture of 12131
posted Hide Post
quote:
Originally posted by gasche:
quote:
Originally posted by GWbiker:
Also, Businesses: If you contact with a company off shore for call center help (Tech help) ......try to get people who can speak GOOD English and who know the locations of Hot Spots and who can operate a telephone without disconnecting the customer more than once.

Comcast, are you listening?


Would that be, “who speak English well.” ?

Or, "who speak GOOD English well". Eek
 
Posts: 16616 | Location: TEXAS | Registered: September 04, 2008Reply With QuoteReport This Post
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I will settle for understandable non condescending language that resembles English. Non script reading is appreciated as well.
I notice that AT&T now is using Jamaican call centers. If you complain enough your call gets escalated to a Jamaican with better social skills and less of an accent. Eventually you seem to get Las Vegas and talk to someone who speaks English and has some knowledge of our culture.
 
Posts: 4048 | Location: MS GULF COAST | Registered: January 02, 2015Reply With QuoteReport This Post
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