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Something doesn't feel right (online purchase). UPDATE: I was right Login/Join 
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Picture of dwd1985
posted
Recently purchased a firearm online from a vendor I wont name yet, since I dont have confirmation anything is amiss...

-Purchase made on Friday Jan 26 at 5:16 AM
-Within an hour, I got a shipping notification e-mail. Great!
-Since then (6 days later, not including all day last Friday), the UPS tracking number still says "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."
-Started a customer chat with CS yesterday, and was told "Orders are processed within 1 business day and is estimated to be delivered within 3-5 business days. The 5th business day would be on the 2nd."
-Told her I didn't disagree, but that there is no tracking info, and UPS says they never received the package at all.
-She told me that if the package hasnt shown up at my FFL by the end of the day on the 2nd, contact them again.

Come on...there is no way that UPS simply said "Lets just not track this one!" I highly doubt the vendor actually shipped the firearm...if I pay over $1000 for a firearm, I prefer to know where it is. I have a distinct feeling that I am going to call my FFL tomorrow and be told that my purchase hasnt arrived.

This message has been edited. Last edited by: dwd1985,



 
Posts: 3344 | Registered: October 28, 2010Reply With QuoteReport This Post
Go ahead punk, make my day
posted Hide Post
My guess is they are drop shipping it from a distributor.
 
Posts: 37060 | Registered: July 12, 2008Reply With QuoteReport This Post
That's just the
Flomax talking
Picture of GaryBF
posted Hide Post
Patience. You haven't named the seller and I won't try to guess, however, my online buying experience is to just be patient. One seller I have purchased from several times is slow. And there was a weekend in there, as well.
 
Posts: 10985 | Location: St. Louis, Missouri | Registered: February 04, 2008Reply With QuoteReport This Post
Hop head
Picture of lyman
posted Hide Post
lots of stuff could have happened,

vendor could have voided the tracking or not used that label and generated another,

ups could have an issue with that tracking number (has happened to me) where it did not show till delivered,

remember, UPS and Fed Ex rarely work weekends, so that is part of the delay as well,



www.chesterfieldarmament.com
 
Posts: 6258 | Location: Beach VA,not VA Beach | Registered: July 17, 2007Reply With QuoteReport This Post
Waiting for Hachiko
Picture of Sunset_Va
posted Hide Post
I used to be anxious about shipments, like you being concerned why isn't it there already.

But shippers pace and your anticipated idea of a shippers pace are two different concepts.

Had the very same thing happen to me. I insure whats coming to me for full value, but still, would hate going through all the hoops getting a last shipment repaid.


美しい犬
 
Posts: 4758 | Location: Near the Metropolis of Tightsqueeze, Va | Registered: February 18, 2007Reply With QuoteReport This Post
Member
posted Hide Post
Ive had occasions where I'll receive a package while UPS is still at that "shipping label is completed" stage. Why it happens I only have a theory, that is that at the origination center the package wasn't scanned into the computer system but it was still shipped. I would suggest you wait another day or two and then start to get concerned.


I've stopped counting.
 
Posts: 3996 | Location: Michigan | Registered: November 07, 2008Reply With QuoteReport This Post
E Plebmnista; Norcom, Forcom, Perfectumum.
Picture of OneWheelDrive
posted Hide Post
I had an experience where the guy's ffl took the gun but didn't ship it. After admitting that he still had the gun, he shipped it to the wrong ffl in a different city, then wouldn't lift a finger to fix the problem.


================================================
Ultron: "You're unbearably naive."
Vision: "Well, I was born yesterday."
 
Posts: 4580 | Location: St. Louis, Mo | Registered: March 23, 2006Reply With QuoteReport This Post
Member
Picture of dwd1985
posted Hide Post
Called it! Finally got to the bottom of it. The company has been out of stock on what I ordered, but because they switched to a new inventory system, it allowed me to order one anyway. Shipping department created a label, but they never shipped anything to me (obviously). They say they never informed me because they spent the last week "trying to locate one for you." Now, they are refunding my purchase. I knew something was wrong!



 
Posts: 3344 | Registered: October 28, 2010Reply With QuoteReport This Post
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Picture of alinc100
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Bud's?


______________________________________________________
I'd rather be armed and unharmed than unarmed and harmed.
 
Posts: 258 | Location: SE Michigan | Registered: April 11, 2015Reply With QuoteReport This Post
Member
Picture of dwd1985
posted Hide Post
quote:
Originally posted by alinc100:
Bud's?


No, wasn't Buds. Probably isn't worth it to "out" the vendor. Mistakes happen. The only thing I'm pissed about is the fact that I talked to Customer Service on Wednesday and was told "Everything's fine. If it doesn't show up by Friday, check back." They should have caught it then!



 
Posts: 3344 | Registered: October 28, 2010Reply With QuoteReport This Post
Member
posted Hide Post
quote:
No, wasn't Buds. Probably isn't worth it to "out" the vendor. Mistakes happen. The only thing I'm pissed about is the fact that I talked to Customer Service on Wednesday and was told "Everything's fine. If it doesn't show up by Friday, check back." They should have caught it then!


Yeah it is aggravating. At least it was not in health care. I think a lot of people in CS do that to get you off the phone.
 
Posts: 2628 | Location: MS GULF COAST | Registered: January 02, 2015Reply With QuoteReport This Post
Internet Guru
posted Hide Post
You were willing to grab it...but, they didn't actually have it.
 
Posts: 663 | Registered: April 06, 2013Reply With QuoteReport This Post
Telling cops where to go for over 25 years
Picture of 911Boss
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So you thought they were pulling a scam, have questionable business practices, and poor customer service.

Best case it was unintentional, worst case they are sketchy as fuck.

Yet you won’t name the vendor to give the rest of us a heads up should we consider doing business with them ?


Thanks “friend”... What is even the point of the thread? You want folks to come and help you out when you are concerned you might be at risk, yet are unwilling to provide a fair warning to others in return.

The term “Diode” comes to mind...





"Where MY free shit?!"

What part of "...Shall not be infringed" don't you understand???



 
Posts: 7823 | Location: Just stumbling through, trying to avoid a premature banjackulation of my own doing... | Registered: February 17, 2006Reply With QuoteReport This Post
Only the strong survive
Picture of 41
posted Hide Post
quote:
Diode


MMMmm...means can only flow in one direction?? Help me out! Smile



"Donald Trump is the grizzly bear in The Revenant. If you get his attention, he’ll be awake, bite your face off, and sit on you.".. Newt Gingrich.

41
 
Posts: 9996 | Location: Herndon, VA | Registered: June 11, 2009Reply With QuoteReport This Post
Telling cops where to go for over 25 years
Picture of 911Boss
posted Hide Post
quote:
Originally posted by 41:
quote:
Diode


MMMmm...means can only flow in one direction?? Help me out! Smile


That’s it, “One Way”... as in non-reciprocal





"Where MY free shit?!"

What part of "...Shall not be infringed" don't you understand???



 
Posts: 7823 | Location: Just stumbling through, trying to avoid a premature banjackulation of my own doing... | Registered: February 17, 2006Reply With QuoteReport This Post
Member
Picture of dwd1985
posted Hide Post
quote:
Originally posted by 911Boss:


quote:
So you thought they were pulling a scam


Where did I say that?

quote:
Best case it was unintentional, worst case they are sketchy as fuck.


Pretty obvious it was unintentional, considering they immediately issued a refund. And they arent a sketchy business, its a large, well known vendor.

quote:
Yet you won’t name the vendor to give the rest of us a heads up should we consider doing business with them?


Correct, I wont. They're a large, well known vendor, and I don't believe in trashing businesses online over small mistakes. Big mistakes, or repeated mistakes, sure. But I’m this case they immediately refunded me and apologized.

quote:
Thanks “friend”... What is even the point of the thread?


This is the "Whats your deal" section of the forum. Its a section subtitled "Pitch your bitch", meant for members to vent.

quote:
You want folks to come and help you out when you are concerned you might be at risk


Point to me the section of my post where I asked for anyone's help? In fact, point to me the section where I even asked a question. Again, this is a section to "pitch your bitch"

quote:
The term "Diode" comes to mine


The term "ignorant ass" comes to mind.

Now, if you wanna keep doing this publicly, Ill be happy to give another, similar response post to whatever dumb thing you're going to say next.



 
Posts: 3344 | Registered: October 28, 2010Reply With QuoteReport This Post
Telling cops where to go for over 25 years
Picture of 911Boss
posted Hide Post
quote:
Originally posted by dwd1985:

<...long point by point rebuttal...>

The term "ignorant ass" comes to mind.

Now, if you wanna keep doing this publicly, Ill be happy to give another, similar response post to whatever dumb thing you're going to say next.



Posting a thread about “something doesn’t feel right about online purchase” suggested to me the solicitation for others to offer input due to concerns about possibly being ripped off. Maybe I read too much into that, I can own that.

Yes, it a section to vent, and other folks pretty frequently “vent back”, that isn’t uncommon.

I don’t see saying “company XYZ switched to a new system and <fill in the blank> happened” as “trashing” a reputation. How many threads have there been over the years regarding QA concerns at Sig? Do those threads trash the company or give people a heads up about a problem?

I can tell a neighbor about the giant pothole down the street without impugning the reputation of the Roads Dept. It is called giving someone a warning or a heads up.


Where I come from offering info to relieve concerns, explain possible scenarios, give advice, etc is considered “help”. It may be material or emotional, but it is support either way. No less than five other folks posted doing just that.


Frequently folks will omit the verbatim “I need help” and “What should I do?” text. I think many, if not most, folks see a thread such as this as an open “Not sure about this situation, thoughts?” sort of thing. Again, maybe I assumed too much in this instance, it happens sometimes with written communication that is devoid of body language and tone/inflection.


All of that as it may be, my “ignorant ass” stands by my “diode” statement.

I believe the information flow was one way when folks were curious to know the vendor involved so they can make informed choices for their purchases, be aware of a situation, or reason for delays should they happen to be experiencing the same issue.

You refused to provide that info, to me that is non-reciprocal.



I am glad it all worked out for you, but I still would be interested to know the vendor. Given the positive resolution, many might even consider it a “good” review for them vs. ”trashing their reputation”.


This is all proof of the ”The attention you get is not always the attention you seek” theory for both of us.

Reply as you wish, I can take it.... Wink





"Where MY free shit?!"

What part of "...Shall not be infringed" don't you understand???



 
Posts: 7823 | Location: Just stumbling through, trying to avoid a premature banjackulation of my own doing... | Registered: February 17, 2006Reply With QuoteReport This Post
Member
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Not a firearm, but just as aggravating shananigans from optics planet. Place an order for two items with 5 day shipping. Next day get an email; one of my items will ship in 1 to 3 days. I call after day 8....where’s my shit? We were waiting on you sir, that product is no longer available, we sent you an email. BS! I just checked, one email about a new sale, nothing about my items. Fine, then ship my other item, I will get it in 5 days now? No sir, we will process the order, pull it from the warehouse, and then it will be 5 days.
Aaaarrggghh. Why do you let me buy something, then tell me it will get shipped late, then not ship it at all, not ship the other item til I call, and not give me 5 day shipping. But I did get a 5% off code for my troubles.
 
Posts: 77 | Registered: March 08, 2007Reply With QuoteReport This Post
Peace through
superior firepower
Picture of parabellum
posted Hide Post
Optics Planet strikes again
 
Posts: 81165 | Registered: January 20, 2000Reply With QuoteReport This Post
Member
Picture of dwd1985
posted Hide Post
quote:
Originally posted by 911Boss:
quote:
Originally posted by dwd1985:

<...long point by point rebuttal...>

The term "ignorant ass" comes to mind.

Now, if you wanna keep doing this publicly, Ill be happy to give another, similar response post to whatever dumb thing you're going to say next.



Posting a thread about “something doesn’t feel right about online purchase” suggested to me the solicitation for others to offer input due to concerns about possibly being ripped off. Maybe I read too much into that, I can own that.

Yes, it a section to vent, and other folks pretty frequently “vent back”, that isn’t uncommon.

I don’t see saying “company XYZ switched to a new system and <fill in the blank> happened” as “trashing” a reputation. How many threads have there been over the years regarding QA concerns at Sig? Do those threads trash the company or give people a heads up about a problem?

I can tell a neighbor about the giant pothole down the street without impugning the reputation of the Roads Dept. It is called giving someone a warning or a heads up.


Where I come from offering info to relieve concerns, explain possible scenarios, give advice, etc is considered “help”. It may be material or emotional, but it is support either way. No less than five other folks posted doing just that.


Frequently folks will omit the verbatim “I need help” and “What should I do?” text. I think many, if not most, folks see a thread such as this as an open “Not sure about this situation, thoughts?” sort of thing. Again, maybe I assumed too much in this instance, it happens sometimes with written communication that is devoid of body language and tone/inflection.


All of that as it may be, my “ignorant ass” stands by my “diode” statement.

I believe the information flow was one way when folks were curious to know the vendor involved so they can make informed choices for their purchases, be aware of a situation, or reason for delays should they happen to be experiencing the same issue.

You refused to provide that info, to me that is non-reciprocal.



I am glad it all worked out for you, but I still would be interested to know the vendor. Given the positive resolution, many might even consider it a “good” review for them vs. ”trashing their reputation”.


This is all proof of the ”The attention you get is not always the attention you seek” theory for both of us.

Reply as you wish, I can take it.... Wink


I appreciate your openness and honesty in the above response. I apologize for my negative comment, however, I do feel your initial response was unwarranted. We can just leave it at that.



 
Posts: 3344 | Registered: October 28, 2010Reply With QuoteReport This Post
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