SIGforum.com    Main Page  Hop To Forum Categories  What's Your Deal!    Lowes online ordering/pickup at store
Go
New
Find
Notify
Tools
Reply
  
Lowes online ordering/pickup at store Login/Join 
Vi Veri Veniversum Vivus Vici
Picture of ChuckFinley
posted
Now, all the guys that I talked to, and I think I did talk to all of them, doing the drive-up pickup loading were great. Nice, steady guys.

I ordered 4 different SKUs in different quantities. I drove to the store 3 1/2 hours after the email said the order is ready for pickup.

20 minutes after talking to three of the curbside pickup guys they come with my stuff. 1 of 4 item sets correct.

They disappear for another 20 minutes and come back almost empty handed.

After another 15 minutes I go into the store with one of them, and pick replacement items, even though their handheld says they have many of each item on the order.

I go to the customer service desk to change out the order. Talk to four of them. Finally, 75 minutes after I pulled up I leave with "sort of" what I ordered.

Oh, and the plywood isn't only green (treated) it's also green.... wood still wet, stamped April 2020 (must've been April 30th)....




_________________________
NRA Endowment Member
_________________________
"Of all tyrannies, a tyranny exercised for the good of its victims may be the most oppressive. It may be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end, for they do so with the approval of their own conscience." -- C.S. Lewis
 
Posts: 5049 | Location: District 12 | Registered: June 16, 2012Reply With QuoteReport This Post
Member
posted Hide Post
Sorry to say that is typical. Local lumberyards where they let you pick the lumber is best. Home Depot is the same.

If you have buddies at the store, you have a better outcome.
 
Posts: 8077 | Location: Stuck at home | Registered: January 02, 2015Reply With QuoteReport This Post
Member
Picture of Leemur
posted Hide Post
They’re getting slammed with internet orders and the inventory system is often horribly wrong.
 
Posts: 12355 | Location: Shenandoah Valley, VA | Registered: October 16, 2008Reply With QuoteReport This Post
Member
posted Hide Post
^^^^^^^^^^
My experience with the big box stores goes back ten years. They have better prices, but their lumber is awful. The gradings system is way off.
 
Posts: 8077 | Location: Stuck at home | Registered: January 02, 2015Reply With QuoteReport This Post
Vi Veri Veniversum Vivus Vici
Picture of ChuckFinley
posted Hide Post
quote:
Originally posted by ZSMICHAEL:
^^^^^^^^^^
My experience with the big box stores goes back ten years. They have better prices, but their lumber is awful. The gradings system is way off.


I agree. I did the order there trying to match some other stuff in the order... which also failed.




_________________________
NRA Endowment Member
_________________________
"Of all tyrannies, a tyranny exercised for the good of its victims may be the most oppressive. It may be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end, for they do so with the approval of their own conscience." -- C.S. Lewis
 
Posts: 5049 | Location: District 12 | Registered: June 16, 2012Reply With QuoteReport This Post
Member
posted Hide Post
Yes online ordering pickup is cringeworthy. Never where they think it’s suppose to be, never any less than 3 people involved, and on average 20-25 minutes per order. I’ve done 4 orders, bricks, tile, a light...all the same.
 
Posts: 137 | Registered: March 08, 2007Reply With QuoteReport This Post
Junior Member
posted Hide Post
I quit buying from Lowes when they refused to honor their warranty on a wood chipper I bought. It had about 30 minutes use & needed a new carburetor. I returned it & they sent it out for repairs & it come back w/ a bill for 1/3 the cost of the machine. After a "discussion" w/ the manager they covered 1/2. I will never enter their store again.
 
Posts: 1 | Location: SE Arizona | Registered: May 21, 2018Reply With QuoteReport This Post
Raised Hands Surround Us
Three Nails To Protect Us
Picture of Black92LX
posted Hide Post
So I was at Lowe’s this weekend had to pickup drywall, insulation, and, plastic vapor barrier so I could replace all the stuff that got soaked when the pipe burst last week.
Also needed a bunch of paint stuff so the wife could paint the new front door that had rotted out after only 5 years.

Well I did not order online as I wanted to shop and look for what I actually needed. Well I had a lot of stuff so I needed a decent sized cart.
Easy enough there are usually tons in the lumber section. There were tons except they were all in use with people’s online pick up orders lining the isle just waiting until who knows when they might get picked up.

Employee could sense my disgust he went to the far end of the lot to fetch one some had had just finished up with.
I was close to unloading one of the online pick up carts.


--------------------------------------
Everybody’s got a blank page. A story they’re writing today. A wall that they’re climbing. You can carry the past on your shoulders.
Or you can start over.
Regrets, no matter what you goin’ through. Jesus, He gave it all to save you. He carried the cross on His shoulders. So you can start over.
~NF RealMusic~
 
Posts: 21562 | Registered: September 06, 2003Reply With QuoteReport This Post
Thank you
Very little
Picture of HRK
posted Hide Post
Lowes did the same to us, placed an online order the night before.

Worked with the contractor to select all the bits he needed to complete a bathroom remodel. According to the Lowes inventory, everything was in stock at high enough levels to be reasonably expected to fill the order ie 10 and up inventory, no 1-2 items which are generally zero.

After several hours passed, almost noon the next day the orders not filled. Drove over, and since one item wasn't in stock they delayed the entire order. 21 of 22 items were in stock, 2x4's, Cement board, tile, mastick, etc etc.

So instead of contacting me to change the one item to a similar item they had 40 of in stock, they just shelved it. Got it going by driving over, and my contractor was there, we pulled the order, got 100% of all items and I cancelled the online order.

Seriously poor service, what should have been ready no later than 9am was now done, by us, at 1....



 
Posts: 14928 | Location: FL | Registered: November 07, 2008Reply With QuoteReport This Post
Member
posted Hide Post
quote:
Originally posted by Black92LX:

Well I did not order online as I wanted to shop and look for what I actually needed. Well I had a lot of stuff so I needed a decent sized cart.
Easy enough there are usually tons in the lumber section. There were tons except they were all in use with people’s online pick up orders lining the isle just waiting until who knows when they might get picked up.

Employee could sense my disgust he went to the far end of the lot to fetch one some had had just finished up with.
I was close to unloading one of the online pick up carts.


This has been my experience at Lowes and HD as of late. I built a gravel pad for a shed last week and had an employee help me move about a dozen carts of online orders to get to the 6x6s that I needed. Such a pain in the ass. They were littered everywhere, some with as few as two or three 2x4's, some with enough wood and supplies to build a garage.
 
Posts: 2686 | Location: Baltimore | Registered: October 22, 2008Reply With QuoteReport This Post
thin skin can't win
Picture of Georgeair
posted Hide Post
Yeah, HD same issues. It's sometimes more convenient that wandering through store, but be prepared to spend longer than needed while they hunt for items.

Last time dude brings one bag over and says here it is. Ummmm, no, there is no way the tubes of caulk I ordered are in there. He wanders off looking and during the ensuing 2 minutes looking for my GIANT NAME slapped all over the package I realize their name labels have package count. So I'm looking at "2 of 3" and he brings back "3 of 3" about time I realize other items are missing in package number 1.

He looked too confused - as he pointed out that he was holding the final bag of items since it was marked number 3.

O
M
G!!!



You only have integrity once. - imprezaguy02

 
Posts: 10436 | Location: Madison, MS | Registered: December 10, 2007Reply With QuoteReport This Post
On the DL
Picture of V-Tail
posted Hide Post
It has been my experience that independently owned stores such as Ace Hardware and True Value Hardware generally provide much better service than Lowe's or Home Depot.

Store owners and managers are much closer to the action in the independently owned stores; they have much more incentive to see that their customers are taken care of.



A mind is a terrible thing.
 
Posts: 23238 | Location: Central Florida (near Orlando) | Registered: January 03, 2010Reply With QuoteReport This Post
The Unmanned Writer
Picture of LS1 GTO
posted Hide Post
Sounds like the company is going through a learning curve. Wink







Sentiment without action is the ruin of the soul.


Help, I'm having premonitions of future flashbacks.

Only in an insane world are the sane considered insane.

Some people listen to the noise of the world,
And some people listen to the quiet.

"All Californians, like all citizens of the United States, have a fundamental Constitutional right to keep and bear common and dangerous arms. The nation’s Founders used arms for self-protection, for the common defense, for hunting food, and as a check against tyranny." Judge Benitez - March 2019
 
Posts: 11592 | Location: It was Lat: 33.xxxx Lon: 44.xxxx now it's CA :( | Registered: March 22, 2008Reply With QuoteReport This Post
Member
Picture of PowerSurge
posted Hide Post
Around here, on Saturday Home Depot is packed and Lowe’s isn’t. Enough said.


—————————
My rights do not end where your fear and/or selfishness begins.
 
Posts: 3059 | Location: Northeast Georgia | Registered: November 18, 2017Reply With QuoteReport This Post
goodheart
Picture of sjtill
posted Hide Post
I've had great service of late from HD.
The one thing we got at Lowe's--none available at HD--is a freezer. Oh yeah, it should be delivered in September. Roll Eyes


_________________________
“I was guilty of judging capitalism by its operations and socialism by its hopes and aspirations; capitalism by its works and socialism by its literature.” — former socialist and later advocate of freedom Sidney Hook, born December 20, 1902.
 
Posts: 15760 | Location: One hop from Paradise | Registered: July 27, 2004Reply With QuoteReport This Post
  Powered by Social Strata  
 

SIGforum.com    Main Page  Hop To Forum Categories  What's Your Deal!    Lowes online ordering/pickup at store

© SIGforum 2020