Running a small business, I have to deal with multiple vendors and suppliers.
In the past week I dealt with several, on both ends of the spectrum. Here is the body of an email that I just sent to Hofmann Fluid Power (no harm giving the name of some Great People!
הרחפת שלי מלאה בצלופחים
|Long term ammoholic|
We post the negative, nice to see some positive!!
Being in the wholesale sales channel, getting a response like this is very heartening and something I sometimes need to hammer & remind the Service and Credit departments with.
Stop making excuses and be the reason for why our customers want to do business with us!
I try to get my service people 'into the field' so they get some perspective and meet with whom our customers face-to-face and see what they deal with. Instead, management just wants button-pushers and box-checkers, thus no surprise when people have little investment, 'ownership' or, any pride in their work.
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