Originally posted by tatortodd: I don’t get the rant. This is totally self inflicted by the OP.....
I don't believe so. My order was placed early Saturday morning, around 2am and cancelled about two hours later. Shipping department doesn't move anything at that hour and not until Monday.
I received an email from customer service confirming my order was deleted Saturday morning. A stop order is usually done via computer, unless I'm mistaken.
The mix up is between MidwayUSA customer service and their shipping department...not with me.
BTW, the 20% restocking fee is on their website and in addition, I was being charged for shipping and hours later on their web site they now offer free shipping on orders over $99.
No, the shipping department doesn't move anything in that time, but then the shipping department person who is in charge of cancellations has to get to your cancellation, find the packing slip and then remove it if someone already grabbed the packing slip to pull the items, box them and ship them. But they're probably 2 different people and I doubt Midways warehouse is 1000 sq feet.
I've never had a problem with Midway and ordered a few things from them.
December 05, 2017, 04:28 PM
Ryanp225
That situation is frustrating as hell but as others have said it happens to the best of us. I think if you call them and explain the situation they will make it right. Let us know how the phone call goes.
December 05, 2017, 05:11 PM
oddball
I have used Midway for years, one of my go-to vendors, and never had an issue with them whatsoever. Count me as a loyal customer.
"I’m not going to read Time Magazine, I’m not going to read Newsweek, I’m not going to read any of these magazines; I mean, because they have too much to lose by printing the truth"- Bob Dylan, 1965
December 05, 2017, 05:18 PM
dgshooter
I was in the same gun club as Mr. Potterfield in the late 1980's. Due to my dealings with him then, I would never do business with any of his companies.
December 05, 2017, 05:28 PM
bionic218
quote:
I don't believe so. My order was placed early Saturday morning, around 2am and cancelled about two hours later. Shipping department doesn't move anything at that hour and not until Monday.
While it's true the trucks don't run til Monday, I believe they are a 24/7 operation for the warehouse (local to me) and they pick and pull stuff fast.
Sucks that it happened, but I bet an e-mail would help with a discount code or something on a future purchase.
I almost always pick up in-store, and they move so fast if I place it online and get in my truck, they'll have it ready by the time I get there. (30 minutes one way)
They didn't have it shipped, but I bet it was in a box and labeled to go.
December 05, 2017, 06:21 PM
preten2b
I've had dozens of orders without complaint. Sorry to hear of your troubles, this wasn't perfect. However, it comes from the delay in trying to cancel an order, proper perspective would be more cognoscente of your part in this.
Since recovering from the out of sync responses they've addressed this pretty normal. I think that's a good review.
------------------ The plural of anecdote is not data. -Frank Kotsonis
December 05, 2017, 06:24 PM
Rey HRH
The twenty percent restocking fee can be declined since you have the email that says you successfully deleted the order. I would go through my credit card issuer for this.
"It did not really matter what we expected from life, but rather what life expected from us. We needed to stop asking about the meaning of life, and instead to think of ourselves as those who were being questioned by life – daily and hourly. Our answer must consist not in talk and meditation, but in right action and in right conduct. Life ultimately means taking the responsibility to find the right answer to its problems and to fulfill the tasks which it constantly sets for each individual." Viktor Frankl, Man's Search for Meaning, 1946.
December 05, 2017, 06:29 PM
Skins2881
quote:
Originally posted by GWbiker:
quote:
Originally posted by tatortodd:
quote:
Originally posted by GWbiker:
quote:
Originally posted by tatortodd: I don’t get the rant. This is totally self inflicted by the OP.....
I don't believe so. My order was placed early Saturday morning, around 2am and cancelled about two hours later. Shipping department doesn't move anything at that hour and not until Monday.
I received an email from customer service confirming my order was deleted Saturday morning. A stop order is usually done via computer, unless I'm mistaken.
The mix up is between MidwayUSA customer service and their shipping department...not with me.
BTW, the 20% restocking fee is on their website and in addition, I was being charged for shipping and hours later on their web site they now offer free shipping on orders over $99.
It’s 100% self-inflicted. You canceled based on complete strangers not reliable reviewers like Sigforumites. MidwayUSA did nothing wrong and is trying to put genie back in the bottle after you let her out.
If Genie is Barbara Eden, don't put her back in the bottle. I'll take her.
Only if it's the version from before I was born.
So what did you buy and why did you change your mind? Cheaper price? Decided you didn't want it? Found a spare one in your closet?
Not to pile on, but I have had zero complaints other than the silly amount of SPAM they send me. They are one of the best and quickest out there.
Jesse
Sic Semper Tyrannis
December 06, 2017, 10:05 AM
joel9507
Midway is a good supplier. Anyone can hit a snag at peak times. They are probably trying to get stuff packed and shipped at all hours, given the problems with shippers this holiday season.
Hopefully they'll straighten things out for you.
December 06, 2017, 10:23 AM
GWbiker
quote:
Originally posted by Skins2881:...So what did you buy and why did you change your mind? Cheaper price? Decided you didn't want it? Found a spare one in your closet?...
Surplus German Police heavy leather coats. GF saw one and decided we should order two, one for her son and one for me. Good price and great idea, until someone pointed out that a heavy leather coat doesn't get much wear if any in warm Southern Arizona.
So the order was placed, then cancelled a short time later.
BTW, I have a heavy leather German made motorcycle coat that I've worn a dozen times in 20 years and mostly in the cold Pennsylvania North East.
********* "Some people are alive today because it's against the law to kill them".
December 06, 2017, 11:29 AM
blueye
Been dealing with them for many years and never had a problem but then again never canceled an order after the fact.
December 06, 2017, 10:55 PM
Icabod
Have had no problems with any order. I'm frankly surprised at the bad ratings. Did check BBB and they rate a Midway A+.
“ The work of destruction is quick, easy and exhilarating; the work of creation is slow, laborious and dull.
December 07, 2017, 03:08 AM
sigarms229
Another very satisfied MidwayUSA customer here. Was very surprised to see their name as a header in this part of the forum.
I understand the OP frustration but how about contacting customer service during regular business hours on the phone and letting them handle it.
Sometimes, you gotta roll the hard six
December 07, 2017, 06:15 AM
Sigforall
quote:
Surplus German Police heavy leather coats. GF saw one and decided we should order two, one for her son and one for me. Good price and great idea, until someone pointed out that a heavy leather coat doesn't get much wear if any in warm Southern Arizona.
Its MidwayUSA's fault.
"You can take your pistol and stick it so far up your ass, the muzzle of it is visible when you cough."
December 07, 2017, 06:25 AM
pedropcola
Well.... drunk internet buying sprees at 2am are never going to end well. However, if you cancelled and they acknowledged the cancellation it becomes their problem by shipping after the fact. I suspect they will not charge a restocking fee if you have the cancellation receipt from them. The shipping they will eat as well. Return shipping is a bit more nebulous. Any issue, if they balk, should be handled easily through your credit card via a dispute. It's a mistake on both your parts. Certainly not worthy of a rant but they should not have shipped if they cancelled the order.
I suspect they will be reasonable on this. Give them a chance.This message has been edited. Last edited by: pedropcola,
December 07, 2017, 09:09 AM
GWbiker
quote:
Originally posted by pedropcola: We'll.... drunk internet buying sprees at 2am are never going to end well.....
Something you're familiar with?
********* "Some people are alive today because it's against the law to kill them".
December 07, 2017, 09:14 AM
pedropcola
I can't say I haven't partaken in that particular exercise. Lol
December 07, 2017, 02:59 PM
jimb888
quote:
https://www.resellerratings.com/store/MidwayUSA
I'm shocked by how many complaints there are on Midway. I have multiple transactions and they've always been perfect for me. Furthermore, until now, I'd never heard a single bad word about them from anyone else. Wow. Thanks for the link too.
December 07, 2017, 03:11 PM
Georgeair
quote:
Originally posted by jimb888:
quote:
https://www.resellerratings.com/store/MidwayUSA
I'm shocked by how many complaints there are on Midway. I have multiple transactions and they've always been perfect for me. Furthermore, until now, I'd never heard a single bad word about them from anyone else. Wow. Thanks for the link too.
Well, they also have one complaint out of 220 reviews for TGS, and we know how unlikely that actually is to be legit. That'd be like Yelp users bitching about Mimi's - nope, don't believe it.
You only have integrity once. - imprezaguy02
December 07, 2017, 05:58 PM
smschulz
quote:
Originally posted by nukeandpave: I've never had a problem with Midway. OTOH I've never tried to return something, either.
