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posted Hide Post
quote:
Originally posted by GWbiker:
quote:
Originally posted by tatortodd:
I don’t get the rant. This is totally self inflicted by the OP.....


I don't believe so. My order was placed early Saturday morning, around 2am and cancelled about two hours later. Shipping department doesn't move anything at that hour and not until Monday.

I received an email from customer service confirming my order was deleted Saturday morning. A stop order is usually done via computer, unless I'm mistaken.

The mix up is between MidwayUSA customer service and their shipping department...not with me.

BTW, the 20% restocking fee is on their website and in addition, I was being charged for shipping and hours later on their web site they now offer free shipping on orders over $99.


No, the shipping department doesn't move anything in that time, but then the shipping department person who is in charge of cancellations has to get to your cancellation, find the packing slip and then remove it if someone already grabbed the packing slip to pull the items, box them and ship them. But they're probably 2 different people and I doubt Midways warehouse is 1000 sq feet.

I've never had a problem with Midway and ordered a few things from them.
 
Posts: 15057 | Registered: June 12, 2005Reply With QuoteReport This Post
Member
Picture of Ryanp225
posted Hide Post
That situation is frustrating as hell but as others have said it happens to the best of us. I think if you call them and explain the situation they will make it right.
Let us know how the phone call goes.


-------------------------------------------------------------------------------------------------------
"You can do it your own way, if it's done just how I say."
 
Posts: 6520 | Location: Colorado | Registered: January 04, 2009Reply With QuoteReport This Post
Get Off My Lawn
Picture of oddball
posted Hide Post
I have used Midway for years, one of my go-to vendors, and never had an issue with them whatsoever. Count me as a loyal customer.



"Did IQ's just drop sharply while I was away?"- Ellen Ripley, Aliens, 1986
 
Posts: 10320 | Location: CA. | Registered: May 13, 2003Reply With QuoteReport This Post
Member
posted Hide Post
I was in the same gun club as Mr. Potterfield in the late 1980's. Due to my dealings with him then, I would never do business with any of his companies.
 
Posts: 357 | Registered: August 25, 2011Reply With QuoteReport This Post
The Unknown
Stuntman
Picture of bionic218
posted Hide Post
quote:
I don't believe so. My order was placed early Saturday morning, around 2am and cancelled about two hours later. Shipping department doesn't move anything at that hour and not until Monday.


While it's true the trucks don't run til Monday, I believe they are a 24/7 operation for the warehouse (local to me) and they pick and pull stuff fast.

Sucks that it happened, but I bet an e-mail would help with a discount code or something on a future purchase.

I almost always pick up in-store, and they move so fast if I place it online and get in my truck, they'll have it ready by the time I get there. (30 minutes one way)

They didn't have it shipped, but I bet it was in a box and labeled to go.
 
Posts: 9753 | Location: missouri | Registered: October 18, 2009Reply With QuoteReport This Post
No ethanol!
posted Hide Post
I've had dozens of orders without complaint. Sorry to hear of your troubles, this wasn't perfect. However, it comes from the delay in trying to cancel an order, proper perspective would be more cognoscente of your part in this.

Since recovering from the out of sync responses they've addressed this pretty normal. I think that's a good review.


------------------
Politics is the art of looking for trouble, finding it everywhere, diagnosing it incorrectly and applying the wrong remedies.
Groucho Marx
 
Posts: 1006 | Location: Berks Co PA | Registered: December 20, 2006Reply With QuoteReport This Post
His Royal Hiney
Picture of Rey HRH
posted Hide Post
The twenty percent restocking fee can be declined since you have the email that says you successfully deleted the order. I would go through my credit card issuer for this.



"It did not really matter what we expected from life, but rather what life expected from us. We needed to stop asking about the meaning of life, and instead to think of ourselves as those who were being questioned by life – daily and hourly. Our answer must consist not in talk and meditation, but in right action and in right conduct. Life ultimately means taking the responsibility to find the right answer to its problems and to fulfill the tasks which it constantly sets for each individual." Viktor Frankl, Man's Search for Meaning, 1946.
 
Posts: 13472 | Location: Bay Area, CA | Registered: March 24, 2011Reply With QuoteReport This Post
Ammoholic
Picture of Skins2881
posted Hide Post
quote:
Originally posted by GWbiker:
quote:
Originally posted by tatortodd:
quote:
Originally posted by GWbiker:
quote:
Originally posted by tatortodd:
I don’t get the rant. This is totally self inflicted by the OP.....


I don't believe so. My order was placed early Saturday morning, around 2am and cancelled about two hours later. Shipping department doesn't move anything at that hour and not until Monday.

I received an email from customer service confirming my order was deleted Saturday morning. A stop order is usually done via computer, unless I'm mistaken.

The mix up is between MidwayUSA customer service and their shipping department...not with me.

BTW, the 20% restocking fee is on their website and in addition, I was being charged for shipping and hours later on their web site they now offer free shipping on orders over $99.
It’s 100% self-inflicted. You canceled based on complete strangers not reliable reviewers like Sigforumites. MidwayUSA did nothing wrong and is trying to put genie back in the bottle after you let her out.


If Genie is Barbara Eden, don't put her back in the bottle. I'll take her.


Only if it's the version from before I was born.

So what did you buy and why did you change your mind? Cheaper price? Decided you didn't want it? Found a spare one in your closet?

Not to pile on, but I have had zero complaints other than the silly amount of SPAM they send me. They are one of the best and quickest out there.



Jesse

A couple SIGs and a few others
 
Posts: 10282 | Location: Loudoun County, Virginia | Registered: December 27, 2014Reply With QuoteReport This Post
Don't Panic
Picture of joel9507
posted Hide Post
Midway is a good supplier. Anyone can hit a snag at peak times. They are probably trying to get stuff packed and shipped at all hours, given the problems with shippers this holiday season.

Hopefully they'll straighten things out for you.
 
Posts: 11650 | Location: North Carolina | Registered: October 15, 2007Reply With QuoteReport This Post
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posted Hide Post
quote:
Originally posted by Skins2881:...So what did you buy and why did you change your mind? Cheaper price? Decided you didn't want it? Found a spare one in your closet?...


Surplus German Police heavy leather coats. GF saw one and decided we should order two, one for her son and one for me. Good price and great idea, until someone pointed out that a heavy leather coat doesn't get much wear if any in warm Southern Arizona.

So the order was placed, then cancelled a short time later.

BTW, I have a heavy leather German made motorcycle coat that I've worn a dozen times in 20 years and mostly in the cold Pennsylvania North East.


*******
"Avoid the rush. Procrastinate now".
 
Posts: 5161 | Location: Arizona | Registered: August 17, 2008Reply With QuoteReport This Post
St. Vitus
Dance Instructor
posted Hide Post
Been dealing with them for many years and never had a problem but then again never canceled an order after the fact.
 
Posts: 4282 | Location: basement | Registered: April 06, 2007Reply With QuoteReport This Post
Corgis Rock
Picture of Icabod
posted Hide Post
Have had no problems with any order. I'm frankly surprised at the bad ratings. Did check BBB and they rate a Midway A+.



“The best teacher is not the one who knows most but the one who is most capable of reducing knowledge to that simple compound of the obvious and wonderful.”
― H.L. Mencken
 
Posts: 4818 | Location: Outside Seattle | Registered: November 29, 2010Reply With QuoteReport This Post
Giftedly Outspoken
Picture of sigarms229
posted Hide Post
Another very satisfied MidwayUSA customer here. Was very surprised to see their name as a header in this part of the forum.

I understand the OP frustration but how about contacting customer service during regular business hours on the phone and letting them handle it.



Sometimes, you gotta roll the hard six
 
Posts: 3180 | Location: SouthCentral PA | Registered: December 05, 1999Reply With QuoteReport This Post
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posted Hide Post
quote:
Surplus German Police heavy leather coats. GF saw one and decided we should order two, one for her son and one for me. Good price and great idea, until someone pointed out that a heavy leather coat doesn't get much wear if any in warm Southern Arizona.


Its MidwayUSA's fault. Roll Eyes



 
Posts: 1111 | Registered: February 17, 2007Reply With QuoteReport This Post
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posted Hide Post
Well.... drunk internet buying sprees at 2am are never going to end well. However, if you cancelled and they acknowledged the cancellation it becomes their problem by shipping after the fact. I suspect they will not charge a restocking fee if you have the cancellation receipt from them. The shipping they will eat as well. Return shipping is a bit more nebulous. Any issue, if they balk, should be handled easily through your credit card via a dispute. It's a mistake on both your parts. Certainly not worthy of a rant but they should not have shipped if they cancelled the order.

I suspect they will be reasonable on this. Give them a chance.

This message has been edited. Last edited by: pedropcola,
 
Posts: 1485 | Registered: June 18, 2005Reply With QuoteReport This Post
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posted Hide Post
quote:
Originally posted by pedropcola:
We'll.... drunk internet buying sprees at 2am are never going to end well.....


Something you're familiar with?


*******
"Avoid the rush. Procrastinate now".
 
Posts: 5161 | Location: Arizona | Registered: August 17, 2008Reply With QuoteReport This Post
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I can't say I haven't partaken in that particular exercise. Lol
 
Posts: 1485 | Registered: June 18, 2005Reply With QuoteReport This Post
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quote:
https://www.resellerratings.com/store/MidwayUSA


I'm shocked by how many complaints there are on Midway. I have multiple transactions and they've always been perfect for me. Furthermore, until now, I'd never heard a single bad word about them from anyone else. Wow. Thanks for the link too.
 
Posts: 1022 | Registered: August 01, 2012Reply With QuoteReport This Post
thin skin can't win
Picture of Georgeair
posted Hide Post
quote:
Originally posted by jimb888:
quote:
https://www.resellerratings.com/store/MidwayUSA


I'm shocked by how many complaints there are on Midway. I have multiple transactions and they've always been perfect for me. Furthermore, until now, I'd never heard a single bad word about them from anyone else. Wow. Thanks for the link too.


Well, they also have one complaint out of 220 reviews for TGS, and we know how unlikely that actually is to be legit. That'd be like Yelp users bitching about Mimi's - nope, don't believe it.



You only have integrity once. - imprezaguy02

 
Posts: 7711 | Location: Madison, MS | Registered: December 10, 2007Reply With QuoteReport This Post
quarter MOA visionary
Picture of smschulz
posted Hide Post
quote:
Originally posted by nukeandpave:
I've never had a problem with Midway. OTOH I've never tried to return something, either.

same here.
 
Posts: 14347 | Location: Houston, TX | Registered: June 11, 2006Reply With QuoteReport This Post
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