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I have been with DTV for a few years now and pretty happy but since the AT&T merger it seems everything is an up sell attempt but this weekend beat all!

I had been having an issue with my TV picture getting pixelated from time to time and audio drop out. After doing the obvious and calling tech support a service appt was set for Saturday.

Tech arrived on time and they proceeded to do virtually nothing except what I had already done then tell me it is a DTV software issue on their end, nothing he can do to fix it. Then I hear him on the phone telling someone to hurry because he wont be at my home much longer...He realized I overheard and explained to me that a "specialist" was coming to show mw how to use my DTV and show me some other home products they now offer. I told the tech in a nice way but firmly that I do not want the "specialist" to come, that I was not in the mood for a sales pitch and on that note, please fix what i am already paying for before you try to sell me additional services. He very sheepishly called the guy back and said not to come that he was leaving and I had someplace to go then explained when he hung up that if he did not say that the guy would have shown up anyway.

I called be bitched today but doubt it will go anywhere
 
Posts: 3141 | Location: Peoria, AZ | Registered: November 07, 2002Reply With QuoteReport This Post
On the DL
Picture of V-Tail
posted Hide Post
quote:
Originally posted by Kevmo:
I have been with DTV for a few years now and pretty happy but since the AT&T merger it seems everything is an up sell attempt but this weekend beat all!

I had been having an issue with my TV picture getting pixelated from time to time and audio drop out. After doing the obvious and calling tech support a service appt was set for Saturday.

Tech arrived on time and they proceeded to do virtually nothing except what I had already done then tell me it is a DTV software issue on their end, nothing he can do to fix it. Then I hear him on the phone telling someone to hurry because he wont be at my home much longer...He realized I overheard and explained to me that a "specialist" was coming to show mw how to use my DTV and show me some other home products they now offer. I told the tech in a nice way but firmly that I do not want the "specialist" to come, that I was not in the mood for a sales pitch and on that note, please fix what i am already paying for before you try to sell me additional services. He very sheepishly called the guy back and said not to come that he was leaving and I had someplace to go then explained when he hung up that if he did not say that the guy would have shown up anyway.

I called be bitched today but doubt it will go anywhere
How 'bout you let the specialist come to your location, show her / him the problem, and state that you will be pleased to listen to the sales pitch AFTER they get the service that you are currently paying for, working the way it should work.



A mind is a terrible thing.
 
Posts: 16463 | Location: Central Florida (near Orlando) | Registered: January 03, 2010Reply With QuoteReport This Post
Spread the Disease
Picture of flesheatingvirus
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Dump DTV. I after nearly a decade and am very glad about it. The shit you experienced doesn’t stop. I still get their junk mail pleading for my return years later. I went with internet based TV.


________________________________________

-- Fear is the mind-killer. Fear is the little-death that brings total obliteration. I will face my fear. I will permit it to pass over me and through me. And when it has gone past me I will turn the inner eye to see its path. Where the fear has gone there will be nothing. Only I will remain. --
 
Posts: 13984 | Location: New Mexico | Registered: October 14, 2005Reply With QuoteReport This Post
Member
Picture of lastmanstanding
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quote:
Originally posted by flesheatingvirus:
Dump DTV. I after nearly a decade and am very glad about it. The shit you experienced doesn’t stop. I still get their junk mail pleading for my return years later. I went with internet based TV.

Yep agreed! I went with DirecTv Now through my Amazon Fire box. Been very pleased. Buffers now and again but not enough to be annoying really. Plus they keep adding more channels at no additional cost. Just got a email from them yesterday asking if i would be interested in a new beta program they are looking at launching in the near future for cloud dvr and some other features.
Waiting to hear back from them to see if I've been selected to be a beta tester.


"Fixed fortifications are monuments to mans stupidity" - George S. Patton
 
Posts: 5459 | Location: Minnesota | Registered: June 17, 2007Reply With QuoteReport This Post
Member
Picture of SIG 229R
posted Hide Post
quote:
Originally posted by V-Tail:
quote:
Originally posted by Kevmo:
I have been with DTV for a few years now and pretty happy but since the AT&T merger it seems everything is an up sell attempt but this weekend beat all!

I had been having an issue with my TV picture getting pixelated from time to time and audio drop out. After doing the obvious and calling tech support a service appt was set for Saturday.

Tech arrived on time and they proceeded to do virtually nothing except what I had already done then tell me it is a DTV software issue on their end, nothing he can do to fix it. Then I hear him on the phone telling someone to hurry because he wont be at my home much longer...He realized I overheard and explained to me that a "specialist" was coming to show mw how to use my DTV and show me some other home products they now offer. I told the tech in a nice way but firmly that I do not want the "specialist" to come, that I was not in the mood for a sales pitch and on that note, please fix what i am already paying for before you try to sell me additional services. He very sheepishly called the guy back and said not to come that he was leaving and I had someplace to go then explained when he hung up that if he did not say that the guy would have shown up anyway.

I called be bitched today but doubt it will go anywhere
How 'bout you let the specialist come to your location, show her / him the problem, and state that you will be pleased to listen to the sales pitch AFTER they get the service that you are currently paying for, working the way it should work.



I was having the same problem with Spectrum cable and also a complete freeze up and a re-boot of the box will help mine as a usual thing.


SigP229R
Harry Callahan "A man has got to know his limitations".
Teddy Roosevelt "Talk soft carry a big stick"
I Cor10: 13 "1611KJV"
 
Posts: 5832 | Location: 35 59'19"N 79 58'33"W | Registered: March 04, 2007Reply With QuoteReport This Post
Member
Picture of mcrimm
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I tryed the DirectvNow but was unable to receive locals. My son in SLC has it and gets all the locals.

When you live in the middle of nowhere, most things are great - some are not.
Mike



I'm sorry if I hurt you feelings when I called you stupid - I thought you already knew - Unknown
...................................
When you have no future, you live in the past. " Sycamore Row" by John Grisham
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Liberalism is a failure to find pathways to intelligence in your brain. - David Lawrence
 
Posts: 1091 | Location: Kalispell Montana & South for the Winter | Registered: December 24, 2013Reply With QuoteReport This Post
Nullus Anxietas
Picture of ensigmatic
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These subscription services simply Never Give Up.

My wife is an AARP member. (I refuse.) They keep spamming our snail mail box with encouragement to buy their supplemental Medicare packages. No. What we have is the same coverage for less cost.

Comcast simply will not take "No" for an answer. They keep trying to talk us into their VoIP services (never known anybody to have Comcast Voice where it did not suck) and to add subscription TV to our Business Internet package. Do Not Want.

We just got her a new-to-her 2014 Equinox. Both OnStar and SiriusXM are pestering her relentlessly.

That latter, SiriusXM, went a step further, with me. They started-up my 90-day free trial, for my new-to-me Jeep, without me even registering. So I went ahead and registered, but I'll not be buying. (I will, however, renew SiriusXM NavTraffic when the trial is up, because it's economical and it r0x0rz.) I wouldn't mind an SXM sub for, say, $5/mo. But $10 or $15? I don't think so, Tim.




"America is at that awkward stage. It's too late to work within the system,,,, but too early to shoot the bastards." -- Claire Wolfe
 
Posts: 12360 | Location: S.E. Michigan | Registered: January 06, 2008Reply With QuoteReport This Post
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