I just placed an order at MidwayUSA and a pop-up box asked that I give feedback as if I was telling a good friend. Hey, once I had it typed out, I figured I'd share it. Here goes:
The check out experience sucked. The website said free shipping if order >49. I ordered >63 of stuff. But the website said I had to spend $19 more to get free shipping. Luckily "Honey" stepped in and found a coupon. Otherwise I'd have cancelled the order. Midway, you need to be honest when you run promos.
Then it got worse. I forgot my password. I clicked the forgot password button and reset the password. Then discovered Midway wiped out everything in my cart. I had to redo the entire order - hoping that Honey would again find a coupon.
I do a lot of online shopping, loosing stuff in the cart when I reset a password is a major flaw in your website design. Frankly you wasted a lot of my time.
So there you have it, the story as if I'm telling my best friend.
Speak softly and carry a big stick loaded Sig
Posts: 4411 | Location: Raleigh, North Carolina | Registered: September 27, 2004
Midways used to be one of my go tos, but Brownells blows them away on pricing and if you are an Edge member ($49.99 / year) you get special pricing and free 2-day shipping on any order, no matter what the size - so I haven't bought from Midway in several years.
I used to check but their prices were always the highest around.
I hit the "unsubscribe" button from Midway's e-mail some time ago. Haven't missed it at all, but that doesn't mean I won't consider them if I were to need something. I think they're a really good company but just got tired of 3 or 4 emails per hour (exaggerating, of course) loading up my Inbox.
"If you’re a leader, you lead the way. Not just on the easy ones; you take the tough ones too…” – MAJ Richard D. Winters (1918-2011), E Company, 2nd Battalion, 506th Parachute Infantry Regiment, 101st Airborne "Woe to those who call evil good, and good evil... Therefore, as tongues of fire lick up straw and as dry grass sinks down in the flames, so their roots will decay and their flowers blow away like dust; for they have rejected the law of the Lord Almighty and spurned the word of the Holy One of Israel." - Isaiah 5:20,24
I added a bunch of Glock mags to the cart, and was enticed by the free shipping if you spent $49. Logged in to check out after everything was in the cart, and bam, the cart was wiped clean and was empty. WTF??!! Added everything again, went to check out, “sorry, Glock items don’t qualify for free shipping.” WTF!!
Removed all the Glock items, decided to buy them elsewhere.
______________________________________________________ Often times a very small man can cast a very large shadow
Posts: 5610 | Location: Floriduh | Registered: October 16, 2004
I tried to order from Midway recently only to find at checkout, the NRA roundup appeared to be mandatory. Logged out and called them and was told if I wanted to order by phone, the current wait time was 8-10 minutes. I later learned that the NRA roundup can be declined but the choice appears just before submitting the order. Until then, it looks like mandatory.
Posts: 2026 | Location: Central Virginia | Registered: July 20, 2015
Ordered a bunch of stuff from Midway. Next day they ran a "free shipping for orders more than $99." My order was a lot more than that. Contacted customer NO-service, was told no free shipping on my order but they would keep a credit on my account for the amount of shipping, to be applied to my next order.
Fast forward to my next order, they had no record of the promised credit.
Midway can sit on a cactus.
A mind is a terrible thing.
Posts: 22471 | Location: Central Florida (near Orlando) | Registered: January 03, 2010
I ordered form Miday last week for the first time in years. They were my only option. I cut them off when they did away with my "discount". I spent several thousand dollars a year with them for almost 30 years... then nada.
But my one good customer service experience that I remember is I'd ordered some .17 cal bore brush from them... then life got in the way and I didn't get to use them till a year later. When I tried they wouldn't fit the cleaning rod. (Midway's .17 cal rod) I contacted them not really looking for anything, it was just a couple bucks, I did it as more of a heads up... "Hey I know you probably figured this out by now, but your brushes don't/didn't fit your rods." They refunded my money, over a year later with no hesitation.
_____________________________________________________ Sliced bread, the greatest thing since the 1911.