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Suntrust Bank: "There is something different about your login" UPDATE: fired Login/Join 
His diet consists of black
coffee, and sarcasm.
Picture of egregore
posted
No there isn't. It's the same goddamned computer I've had for 6 years. OK, e-mail me a passcode. I get the e-mail, but there's nothing in it. Might be time for a new bank if this keeps up.

This message has been edited. Last edited by: egregore,
 
Posts: 21342 | Location: Johnson City/Elizabethton, TN | Registered: April 28, 2012Reply With QuoteReport This Post
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quote:
Originally posted by egregore:
Suntrust


[Lurch] UUUuuuuggghhhh... [/Lurch]



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Go Hokies!
New favorite quote from the golf course: "It's not the club, son."
 
Posts: 8650 | Location: Hokie Nation! | Registered: July 15, 2007Reply With QuoteReport This Post
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[Clark Howard]Great Big Giant MegaBanks[/Clark Howard]

Pro: Convenience. Branches all over the place.

Con: Everything else.
We had four accounts with SunTrust: business accounts, one each for my wife and me, and personal accounts, again one each.

After twenty years, new "service charges" started appearing. I went into the branch near my house.

Me: "What are all these six dollar charges that I'm seeing, all of a sudden?"

Bank Dudette: "Oh, we changed the terms of those accounts."

Me: "You're fired!"

It took us less than an hour to move all accounts to a credit union. Bye-bye, SunTrust!



A mind is a terrible thing.
 
Posts: 19402 | Location: Central Florida (near Orlando) | Registered: January 03, 2010Reply With QuoteReport This Post
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I had that issue a few times a while back. They tweaked a few things online a few months ago and I believe it messed up their log in application. I haven’t had that issue in a while.

I did get the issue mainly when logging in from a different device, phone vs tablet.
 
Posts: 15632 | Location: Winston Salem NC or VA Beach | Registered: April 16, 2007Reply With QuoteReport This Post
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I've been using a VPN the last few weeks and it seems my machine is now unrecognizable to many sites I've been to before. Not surprised though.
 
Posts: 4504 | Location: 7400 feet in Conifer CO | Registered: November 14, 2006Reply With QuoteReport This Post
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Picture of cne32507
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quote:
Originally posted by egregore:
No there isn't. It's the same goddamned computer I've had for 6 years. OK, e-mail me a passcode. I get the e-mail, but there's nothing in it. Might be time for a new bank if this keeps up.

Before I closed my Suntrust account years ago I got several phising emails. Looked authentic.


Near the ocean
 
Posts: 1819 | Location: Central Time Zone Florida | Registered: February 03, 2011Reply With QuoteReport This Post
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Just about every time Apple releases a new firmware, I'll get a message when accessing my account at my institution that it is sending a verification code - which it does to the same device that I'm using.
 
Posts: 2151 | Location: Northern California | Registered: December 01, 2006Reply With QuoteReport This Post
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I get that every time from Chase. "We don't recognize this computer..." GOOD! I don't want you to. I guess we're never supposed to delete their cookies. Roll Eyes


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Posts: 16281 | Location: 18th & Fairfax  | Registered: May 17, 2003Reply With QuoteReport This Post
His diet consists of black
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I have had this happen with other banks where I have credit card accounts. I could have lived with it if not for getting the passcode e-mails with no passcode. Also, I logged in today on a computer I use at work but only rarely for personal business of this type, and no flag was put on it.
 
Posts: 21342 | Location: Johnson City/Elizabethton, TN | Registered: April 28, 2012Reply With QuoteReport This Post
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My clients have asked for bank recommendations. My answer is "No good banks exist, only some are not as bad as others".


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Posts: 3506 | Location: Nashville, Tennessee | Registered: December 16, 2004Reply With QuoteReport This Post
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posted Hide Post
quote:
Originally posted by egregore:
No there isn't. It's the same goddamned computer I've had for 6 years. OK, e-mail me a passcode. I get the e-mail, but there's nothing in it. Might be time for a new bank if this keeps up.


I've had the same problem.... and have not been able to fix it for over a month. Now I will admit I've only called customer service once.... I hate being left on hold for minutes and having to go through all those questions....

and yes... the same exact problem.. and the same computer and login name and password for a couple of years....
 
Posts: 618 | Location: Greenville, SC | Registered: January 30, 2017Reply With QuoteReport This Post
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My local Suntrust branches have folks that know me by name. They probably wouldn't if they would ever make a working mobile app for business accounts that allows you to remotely deposit checks. Once I discovered that feature for my personal account, I find it annoying they are unable to make that feature work for business accounts even in the year 2019.....I have been with Suntrust since it acquired my Crestar accounts around 1999.
 
Posts: 175 | Location: Fairfax, VA | Registered: February 15, 2015Reply With QuoteReport This Post
His diet consists of black
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I closed the account and joined a local credit union last week. We'll see how it works out.
 
Posts: 21342 | Location: Johnson City/Elizabethton, TN | Registered: April 28, 2012Reply With QuoteReport This Post
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